Emerald Club Specialist - New Orleans Airport - Temporary
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Enterprise Holdings
Kenner, LA, US
Summary
The Emerald Club Specialist provides friendly and efficient service to members at the airport, including welcoming customers and managing vehicle supply. They also assist with customer inquiries, maintain the cleanliness of the Emerald Aisle, and coordinate with other staff to ensure smooth operations.
Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Specialist. The Emerald Club Specialist will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This temporary (90-day) position located at 600 Rental Blvd. in Kenner, LA (New Orleans International Airport).
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Training and development
Schedule
- 12:30pm - 9:00pm Sunday and Monday; 3:30pm - 12:00am Thursday - Saturday
- OFF Tuesday and Wednesday
Compensation
The starting rate of pay for this position is $16.00 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:
- $16.00/hour for Monday–Friday
- $18.00/hour for Saturday and Sunday
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply
- Welcome members to the facility when they exit the bus or arrive on the lot
- Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Ensure that hangtag information is completed correctly
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Thank member for their business
- Provide upgraded vehicles on request
- Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- High School Diploma or G.E.D. required.
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must be able to work the required schedule
- 12:30pm - 9:00pm Sunday and Monday; 3:30pm - 12:00am Thursday - Saturday
- OFF Tuesday and Wednesday
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
