Elite Casino Host

Job Details: Job Location: Running Creek Casino - Upper Lake, CA, Education Level: High School Diploma or GED, Salary Range: $19.00 - $23.00Hourly, Travel Percentage: None, Job Category: Casino,
Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.  Join our team today and become a greater part of the community!

We are hiring an Elite Casino Host to be responsible for creating and developing one-on-one relationships with our high-value guests to strengthen guest loyalty, increase guest satisfaction with their casino experience, and develop guests into profitable customers.   The Casino Host must be able to work closely with personnel from all departments, assist in developing marketing strategies, track assigned players, and prepare reports on volume of play, win/loss, time played, average bet, comp amounts etc, and host and/or attend on/off site events.

THIS POSITION REQUIRES EVENING AND WEEKEND WORK IN ADDITION TO DAYTIME, WITH A PREFERRED TUESDAY THROUGH SATURDAY WORK WEEK.

Specifically, in this role you:

Must be able to work all shifts, all days, 365 days a year according to business needs
Determine Guest worthiness when awarding Guest comps
Occasionally dine with Guest
Host off property events
Represent the Casino at company sponsored and non-company sponsored events
Be available to Guests needs at all times, including carrying a cell phone to receive calls from Guests
Be available for offsite events
Know and be able to convey all ongoing promotions and events
Access Guest personal and play information
Create monthly reports on Guests visits and play
Develop knowledge of Guests personal preferences and patterns
Dress in an appropriate business/casual fashion
Always remember that you represent Running Creek Casino and will act accordingly both on and off property

WORKING ENVIRONMENT

Office, gaming floor and off-site events may include loud noises and cigarette smoke.  Extensive computer use. .  Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs.  Occasionally must deal with angry or hostile individuals. High volume direct public interaction. 

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible for ensuring that their designated operations are in compliance with Casino policies, MICS, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a four-month introductory period.  Candidates for this position will be required to have dependable transportation available to them.  Must also maintain a valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Casino. 

Native American Preference will apply in accordance with Tribal policies

Qualifications:

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

High school diploma or GED required
At least 21 years of agePreferred:
Previous experience working with the public

Skills

Required:

Excellent verbal communications skills
Excellent phone skills
Excellent organizational skills
Strong problem solving skills
Guest service orientation
Good computer knowledge and skills
Basic math skills

Abilities

Required:

Able to maintain complete Guest and Casino confidentiality  
Able to multitask in an orderly and professional manner while maintaining an attention to detail
Able to work independently with minimal supervision
Able to work and cooperate with all departments
Able to prioritize tasks    
Able to follow directions

PHYSICAL DEMANDS

In performance of the duties of this position, Team Member will be required to be on their feet for extended periods both standing and walking. Team Member will be working in areas where cigarette smoking is permitted, and alcohol is served. Some light lifting may be required.