East Hartford Collision Center Appraiser
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Hoffman Auto Group
East Hartford, CT, US
Summary
The appraiser is responsible for writing body shop damage estimates and negotiating costs with customers and insurance adjusters. They also manage accounting functions, parts availability, and monitor quality control throughout the repair process.
Job Description
Job Details: Job Location: Hoffman Collision Center of Hartford - East Hartford , CT, Salary Range: $58000.00 - $72000.00Base+Commission/month, Role Purpose
Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.
Leadership
This position does not lead others
Core Accountabilities
Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.
Follow standard operating procedures with DRP programs.
Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.
Document daily in CCC1 & DealerTrack.
Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
Revise and approve time allowances for each job.
Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
Answer phone calls, set up appointments, and take messages as necessary.
Monitor quality control throughout the repair process.
Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.
Meet training requirements.
Qualifications: Competencies and Qualifications
Appraiser’s license required
High School Diploma
1-2 years’ experience in a customer service orientated environment preferred
Can adapt and embrace change with an internal and external customer centric mindset
Act as an advocate for teammates and have a strong commitment to technology advancement
Possesses effective communication skills: oral, written, listening.
Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
In 1921, Hoffman Auto Group was founded by brothers Israel and Barney Hoffman with the acquisition of a Ford franchise in New Hartford, Connecticut. After over 100 years and with the third and fourth generations leading the company, Hoffman is regarded as one of the most successful family-owned businesses in Connecticut with locations in East Hartford, Avon, New London, and Waterbury. In 2025, the company celebrated its first expansion outside of Connecticut with the acquisition of two dealerships in Burlington, Vermont.
Hoffman is committed to delivering exceptional customer experience and driving innovation in the industry through its 11 brands: Audi, BMW, Ford, Honda, Hyundai, Genesis, Lexus, Lincoln, Porsche, Subaru, and Toyota. The company employs over 600 employees and consists of sales, service, and parts, two state-of-the-art collision centers, and in-house training and advancement, business development, and marketing.
In addition to setting new standards of excellence and service for both customer experience and employee culture, the company demonstrates a robust commitment to the community through its philanthropy.
Founded
1921
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
East Hartford, CT
In 1921, Hoffman Auto Group was founded by brothers Israel and Barney Hoffman with the acquisition of a Ford franchise in New Hartford, Connecticut. After over 100 years and with the third and fourth generations leading the company, Hoffman is regarded as one of the most successful family-owned businesses in Connecticut with locations in East Hartford, Avon, New London, and Waterbury. In 2025, the company celebrated its first expansion outside of Connecticut with the acquisition of two dealerships in Burlington, Vermont.
Hoffman is committed to delivering exceptional customer experience and driving innovation in the industry through its 11 brands: Audi, BMW, Ford, Honda, Hyundai, Genesis, Lexus, Lincoln, Porsche, Subaru, and Toyota. The company employs over 600 employees and consists of sales, service, and parts, two state-of-the-art collision centers, and in-house training and advancement, business development, and marketing.
In addition to setting new standards of excellence and service for both customer experience and employee culture, the company demonstrates a robust commitment to the community through its philanthropy.
Founded
1921
Company size
501-1,000 employees
Industry
Retail Motor Vehicles
Org type
Privately Held
Headquarters
East Hartford, CT
