E-Commerce Clerk

Goodwill Industries of Hawaii, Inc. 

 Job Title: E-Commerce Clerk

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The E-Commerce Clerk position is a non-exempt role within the Retail and Contract Operations division, specifically in the E-Commerce/Retail department, reporting to the E-Commerce Manager. The E-Commerce Clerk is responsible for supporting online sales efforts by ensuring merchandise is accurately posted and listed on e-commerce platforms. This role requires strong attention to detail and organization to meet listing and performance goals. Overall, the E-Commerce Clerk plays a key role in maintaining efficient and effective online retail operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Meet daily listing and posting targets set by the E-Commerce Manager
• Sort, process, identify, and evaluate merchandise for online sale
• Research items and create effective listings to maximize value
• Take clear, detailed, and visually appealing product photos
• Write accurate, concise, and consistent product descriptions
• Maintain accurate records of listed and sold items
• Organize, store, retrieve, and catalog inventory properly
• Assist with packaging and shipping to meet delivery timelines
• Provide professional customer service and resolve issues efficiently
• Handle returns and communicate problems to management
• Follow all procedures for e-commerce merchandise handling and sales
• Support inventory control and report loss prevention concerns
• Use equipment safely and follow all safety policies and procedures
• Stay compliant with company safety standards at all times
• Perform additional duties as assigned

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• Regularly required to see, hear, and communicate
• Frequently stand, walk, sit, and use hands for handling items
• Occasionally reach, climb, balance, stoop, kneel, or crouch
• Frequently lift and/or move items up to 25 lbs

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily works indoors in a warehouse or office environment
• Occasionally exposed to outdoor weather, heat, air conditioning, and dust
• Work environment typically has a moderate noise level

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.