Doorman

Doorman Job Description

Stratton Amenities is a full-service concierge solution providing luxury,
hotel-style front desk concierge services for upscale apartments and
condominium buildings. Our mission is to create the most hospitable experience
for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and
professional individuals to provide outstanding service for our residents and
guests in our luxury residential high-rises. The ideal candidate is passionate
about providing exceptional hospitality and guest experiences.

Position Requirements

• Excellent
  verbal communication skills
• Strong
  situational awareness and problem-solving abilities
• Takes
  pride and ownership in the position and property
• Ability
  to respond promptly and courteously to residents’ and guests’ needs
• Minimum
  two years of hospitality, customer service, or front-facing service
  experience
• Outstanding
  interpersonal skills and a naturally welcoming demeanor
• Organized,
  proactive, productive, and self-motivated with a positive attitude
• Neat,
  polished, and professionally groomed appearance
• Ability
  to think clearly, remain composed, and make quick decisions under pressure

Main Responsibilities

• Warmly
  greet and open doors for residents, guests, and visitors
• Provide
  a seamless arrival and departure experience, offering assistance with
  bags, packages, umbrellas, and curbside needs
• Maintain
  a strong presence at the front entry and ensure the lobby entrance remains
  clean, orderly, and welcoming
• Monitor
  front entry activity to support resident safety and building security
• Manage
  vehicle and pedestrian flow at the front drive; assist with rideshare,
  deliveries, and authorized vendor access
• Communicate
  professionally in person and via radio or phone
• Coordinate
  with the concierge and management team to support building operations
• Assist
  with package handling and deliveries as needed
• Provide
  directions, local information, and general assistance with a polished,
  guest-focused demeanor
• Maintain
  confidentiality and uphold all building standards
• Must
  be able to work a flexible schedule including nights, weekends, and
  holidays

•   Able to work outdoors, in heat and cold
  weather.

Experience Requirements

• Background
  in hospitality, customer service, luxury retail, or related front-facing
  roles
• Proven
  experience delivering exceptional guest service

Stratton Amenities is an equal opportunity employer. We strongly believe
diversity and inclusion are essential to making connections in a culture of
service.