Donation Door Attendant

Job Title: Donation Door Attendant

Location: 5120 S Cleveland Avenue, Fort Myers, FL 33907

Employment Type: Part-Time / Hourly 

Goodwill Southwest Florida is seeking a Donation Door Attendant to serve as a front-line representative of the organization while receiving, recording, and sorting donated goods through the Kaizen system. This position provides excellent customer service to donors, maintains a clean and safe donation area, and ensures donations are processed according to established procedures and guidelines.

Key Responsibilities:

• Greet donors and customers with a friendly demeanor, eye contact, and excellent customer service.
• Receive donations by loading items from donor vehicles into hoppers, recording donations, and providing donation receipts.
• Evaluate donations using established guidelines and tactfully communicate when items cannot be accepted.
• Thank donors for their contributions and maintain courteous interactions at all times.
• Maintain clean, neat, and debris-free donation areas both inside and outside the facility.
• Sort donations using the current Track Method and follow all RAW/Outlet sorting and labeling guidelines.
• Properly sort and place pulls, outlet merchandise, recyclable commodities, and other materials into designated containers, hoppers, Gaylords, totes, or assigned locations to support aftermarket operations and minimize disposal expenses.
• Remove unsafe pallets and Gaylords from service and safely load and unload storage trailers.
• Follow all safety policies and procedures, including the use of required personal protective equipment (PPE).
• Practice all aspects of the company's customer service program.
• Follow all company policies and complete required training programs.
• Maintain regular attendance and punctuality according to assigned schedules.
• Perform processing, cleaning, fixture and equipment support, and other store-related duties as assigned by supervisors.

Qualifications:

• High school diploma or equivalent preferred.
• Retail and/or stock handling experience preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to use a donation tablet.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding while providing excellent customer service.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement