Dome Operator

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
 
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Summary:

Dome AV Operator will drive our groundbreaking immersive technology, creating incredible experiences for our guests.  Cosm is looking for an operator who has experience supporting and operating live entertainment experiences.  We are looking for individuals who put customers first and always strive to provide the highest level of service. The ideal candidate will be organized, motivated, and proactive to ensure that venue operations are always running smoothly. 

We are looking for someone who loves the challenge of high pressure live entertainment environments.  You will have your hands on the wheel of the most cutting-edge technology in the entertainment industry.  You will operate multiple displays within the Cosm venue including the Cosm Dome, delivering unforgettable experiences to our sports and entertainment fans. This is an exciting opportunity to join a passionate team that is at the intersection of hospitality, technology and live entertainment, driving mind blowing guest experiences.

Responsibilities:

• Operate Cosm display systems during high-profile events, private events, and demos.  Must be present and contributing during key weekend events, which often include late nights.
• Coordinate with Venue IT, Venue personnel, Technical Directors, and additional support staff to always provide a Cosmworthy experience. 
• Ensure venue presentation systems are in a constant state of readiness.
• Maintain comprehensive systems knowledge to support special events, visiting artists, and guests.
• Provide routine feedback to the Cosm product development staff to advance tool functionality.
• Become an expert in an array of audio, visual, and lighting systems that all come together to deliver the Cosm Experience. 
• Monitor scheduled events/demonstrations and proactively coordinate with AV Operators.
• Log and track issues across all systems with attention to detail focused on firmware and hardware functionality.
• Perform preventive maintenance including running system backups and upkeep.
• Develop custom programming of lighting, audio, and video systems to support event content.
• Anticipate challenges, stay proactive and pivot quickly under pressure to ensure smooth operations, no matter what challenges arise.  
• Focus on the guest experience at all times.  

Experience:

• Bachelor’s degree in IT, Computer Science, Broadcasting, Audio Production, Film, Television and Digital Media or similar relevant fields preferred.
• At least 3 years of experience operating a live entertainment environment.  
• Experience in Audio, Lighting, Broadcast, IT, and/or streaming IP video workflows.
• Familiarity with audio/visual signal flows and diagrams, and AV automation systems preferred.
• Familiarity with Windows, OBS, Blackmagic, QSYS, DMX lighting, IPTVs, Unreal, Osprey encoders.
• Excellent communication, problem-solving, and troubleshooting skills.
• Passion for hospitality, entertainment, and cool technology required.  
• Any additional relevant diploma or certification, or industry experience with large venue AV technology is a plus.
• Must be enthusiastic, self-motivated, and organized.
• Strong leadership skills, an ability to remain calm under pressure. 
• Must be able to work during live events, with high noise levels, and busy environments.
• Must be able to work during late nights and weekends. 

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.