DoD SkillBridge: Customer Service Engineer I

DoD SkillBridge Internship: Customer Service Engineer I
SkillBridge Host Company: Siemens Healthineers (Varian)
SkillBridge Provider: Vets2PM LLC
Location: Remote (must be able to work/live in the Houston, TX Region)

Applicants must
be active-duty U.S. Military Members who qualify
for the DoD SkillBridge Program.

To Apply:

1.   Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form.
2.   Return to this posting and click ‘Apply’.

Do you want to
join us in helping to fight the world’s most threatening diseases and enabling
access to care for more people around the world? At Siemens Healthineers, we
pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens
Healthineers, we offer you a flexible and dynamic environment with
opportunities to go beyond your comfort zone in order to grow personally and
professionally. Sound interesting? Then come and join our global team as Customer Service Engineer I.

Our global team:
We are a team of more than 68,000 highly dedicated employees across more than
70 countries passionately pushing the boundaries of what’s possible in
healthcare to help improve people’s lives around the world. As a leader in the
industry, we aspire to create better outcomes and experiences for patients no
matter where they live or what health issues they are facing. Our portfolio,
spanning from in-vitro and in-vivo diagnostics to image-guided therapy and
innovative cancer care, is crucial for clinical decision-making and treatment
pathways.

Siemens Healthineers supports hospitals and clinics by keeping critical medical imaging equipment—such as MRI and CT scanners—operating safely and reliably. These systems play an essential role in diagnosing and treating patients.
As a Customer Service Engineer, you will be responsible for maintaining and repairing this equipment at customer sites within your local service area. Your work will include troubleshooting technical issues, performing routine maintenance, replacing parts, and documenting service activities. You will also work directly with hospital staff to ensure equipment is functioning properly and used effectively. This role is hands‑on and field‑based, combining technical problem‑solving with customer interaction. You will receive structured training, tools, and ongoing support to build your skills, even if you are new to the healthcare industry. Success in this role requires a strong interest in technology, the ability to work independently, and a commitment to professionalism and safety. Most importantly, your work will have a direct impact on patient care by helping ensure that vital medical equipment is available when it is needed most.

•            Service
Area – Houston, TX Region

•            Shift
Requirements after onboarding/training for this role:  M-F, 8:00 AM – 5:00 PM

This is a role well suited to an ambitious professional, looking for the
next step in their career. As a Customer Service Engineer I, you will be responsible for:

• You will be servicing Imaging Equipment in
  the Houston, TX area. Customer Service
  Engineer Level based on prior experience.
• You are in a field-based, customer-facing role that
  primarily installs, services, maintains and modifies Siemens’ imaging
  equipment at customer sites.
• You will be responsible
  for delivering both timely and effective repairs as well as adequate
  training of operators to ensure optimal system performance, resulting in
  superior customer satisfaction.
• You will manage
  financial performance within their territory, meeting or exceeding budget
  for revenue generation, expense control and inventory management.
• You will manage company
  assets to include a company car, cell phone, computer, tools, inventory
  parts, etc.
• Establish and maintain
  proper business relationships with customers and peers, as well as
  performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is
below, and would like to do develop
your career with Healthineers

• You have knowledge and
  experience performing service, preventative maintenance and modifications
  on Medical Imaging Equipment at customer sites with minimal supervision
• You have the ability
  and experience to establish and maintain proper business relationships
  with customers and peers, as well as performing necessary administrative
  duties accurately.
• You have experience in
  testing, repairing and maintaining capital medical equipment
• You have strong
  customer service and communication skills
• You are proficient in
  the use of tools and service test equipment

Required skills
to have for the success of this role

• Minimum high school
  diploma, Technical Degree or equivalent experience.
• 1-2+ Years of field
  service experience is desired.
• Must be proficient in
  the use of tools and service test equipment, with the ability to work both
  individually and in an established team setting.
• You have strong
  customer service and communication skills.
• Ability to travel and
  provide service in assigned geography; willingness to participate in an
  on-call rotation after training and certification.
• Valid driver's license,
  ability to drive independently day and night, and good driving record
  required.
• Physical Requirements:
  Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool
  climbing, bending, twisting, sitting work, squatting work, standing work,
  high-reach, fine grasping manipulation, good vision, and ability to work
  alone.

Training you will receive: 

Service Operations & Ticket Management, Basic Networking & IT Fundamentals, Diagnostic Imaging Equipment Fundamentals, Safety, Compliance & Regulatory Training, Customer Interaction & Professional Skills, Shadowing & Hands‑On Field Experience.

At Siemens
Healthineers, we value those who dedicate their energy and passion to a greater
cause. Our people make us unique as an employer in the med-tech industry. What
unites and motivates our global team is the inspiration of our common purpose:
To innovate for healthcare, building on our remarkable legacy of pioneering
ideas that translate into even better healthcare products and services. We
recognize that taking ownership of our work allows both us and the company to
grow. We offer you a flexible and dynamic environment and the space to move
beyond your comfort zone to grow both personally and professionally.

If you wish to
find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about.

Compensation target if hired after internship (this is a target and may differ based on experience, skills, and internship performance: $63K - $72K per year).

Beware of Job
Scams

Please beware of
potentially fraudulent job postings or suspicious recruiting activity by
persons that are currently posing as Siemens Healthineers recruiters/employees.
These scammers may attempt to collect your confidential personal or financial
information. If you are concerned that an offer of employment with Siemens
Healthineers might be a scam or that the recruiter is not legitimate, please
verify by searching for the posting on the Siemens Healthineers Career Site.  

“Successful
candidate must be able to work with controlled technology in accordance with US
export control law.” “It is Siemens Healthineers’ policy to comply fully and
completely with all United States export control laws and regulations,
including those implemented by the Department of Commerce through the Export
Administration Regulations (EAR), by the Department of State through the
International Traffic in Arms Regulations (ITAR), and by the Treasury
Department through the Office of Foreign Assets Control (OFAC) sanctions
regulations.” 

As an equal-opportunity employer we are happy
to consider applications from individuals with disabilities.

Vets2PM Provides:

• Mentorship and guidance via weekly SkillBridge
  Intern Zoom Meetings.
• PM Fundamentals course, Resume writing, LinkedIn
  optimization, and interview skills course.  
• Other free resources, including an electronic copy
  of 'How to Speak Civilian Fluently'.  

Other:  

Not all internships include certification
training by Vets2PM, as many host companies include
their own internship-focused training instead. If
selected for an internship with Vets2PM please read your
approval email, letter, and training plan to be sure you
understand what is included in your internship.