Document Processing Specialist

Overview

We are hiring a Document Processing Specialist to join our team at UnityPoint Health! This role is accountable for the preparation, scanning, and verification of medical record documents for integration into the electronic patient record.  The Document Processing Specialist ensures medical records are processed in accordance with standardized HIM system wide guidelines.  In addition, the Document Processing Specialist is responsible for communicating all issues that impact quality or timely integration of the documents into the patient’s electronic record. 

Hours: Monday-Friday, 8am-4:30pm 

Location: Dubuque, IA 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Information Management: 

• Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines
• Scans paper medical records into the electronic health record using a scanning device
• Accurately Indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines
• Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient’s electronic medical record
• Monitors and processes images from network file sweep folders
• Meet quality and productivity standards
• Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes
• Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members
• Upon request, performs quality control and processing of reports
• Retrieves paper documents from defined patient care locations

Customer Service: 

• Promptly answers office phone calls or assists with phone coverage
• Frequently monitors incoming department faxes, as necessary
• Responds to and fulfills continuation of care requests, as necessary

Qualifications

Education:

• Required: High school diploma or GED equivalent 
• Preferred: Completion of a Health Information Management program 

Experience:

• Required: Previous work history in health information services/medical records department or office experience
• Preferred: One to three years of experience with an electronic health record or hospital/medical setting

Licenses/Certifications:

• Valid driver’s license when driving any vehicle for work-related reasons 

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