Side Hustles

Side Hustles For All

$23.61–27.60/hr 34d ago

Document Management Associate

Boost your chances before you apply.

Logo

GreenState Credit Union

North Liberty, IA, US

On-site

✨ Apply 10x Faster

Analyze your resume for missing keywords, then one-click optimize it. Don't be anything less than a 100% match candidate.

Free

No Credit Card Required

Summary

The Document Management Associate supports the administration of the document management system and coordinates document workflows to ensure compliance and accuracy. They partner with stakeholders to manage document lifecycles, maintain audit trails, and drive continuous process improvements.

Job Description

Position Summary

The Document Management Associate supports the administration of the document management system (DMS) and coordinates document workflows to ensure required reviews and approvals are completed by designated stakeholders and that documents are maintained in accordance with established standards. The role partners with internal stakeholders to maintain organized records, support compliance efforts, and contribute to consistent content practices.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.  

Pay range for this hourly position is $23.61 - $27.60/hr with a progressive benefits package. 

Essential Duties and Responsibilities

  • Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
  • Demonstrates a positive member service (internal and external) focus at all times.
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Ensures confidentiality of member information.
  • Supports a diverse and inclusive work environment.
  • Document Management & Workflow Administration• Assist with administration of the organization’s document management system (DMS), ensuring system integrity, availability, and role-based access controls.• Monitor document workflow queues and help advance documents through defined review and approval stages.• Assist with document lifecycle activities, including intake, review, approval, publication, revision control, and archival.• Ensure only current, approved versions of documents are accessible and obsolete content is appropriately retired.
  • Workflow Coordination & Stakeholder Management• Coordinate cross-functional review and approval processes with business stakeholders.• Act as a point of contact for coordinating document routing, status visibility, and process related inquiries.• Partner with business owners to ensure timely completion of document reviews and approvals.• Provide guidance and support on document standards, submission requirements, and workflow processes.
  • Audit, Compliance & Reporting• Maintain accurate audit trails and documentation to support compliance and record retention requirements.• Support internal and external audits by preparing documentation and ensuring traceability of document activity and approvals.• Track and provide updates on document status, turnaround times, and workflow bottlenecks.• Identify, troubleshoot, and escalate process issues, and escalate complex issues, delays, or exceptions within the document lifecycle.
  • Content Governance & Continuous Improvement• Support enterprise content governance practices, ensuring consistency, accuracy, and accountability across content.• Partner with stakeholders to execute ongoing review and audit processes.• Partner with stakeholders to execute ongoing document and content reviews, audits, remediation efforts, and periodic refresh activities to ensure information remains accurate, relevant, and accessible.• Follow and reinforce document control standards, including naming conventions, metadata, version control, and classification.• Identify and suggest process improvements to enhance workflow efficiency, accuracy, and compliance.• Escalate system issues and enhancement opportunities to system owners or IT partners as appropriate.• Perform other duties and special projects as assigned.

    • Job Requirements/Expectations

  • High School Diploma or GED
  • 2-4 years of relevant experience
  • Experience working with document management systems (DMS) or similar content management platforms.
  • Working knowledge of document control practices, including version control and record retention.
  • Ability to coordinate document workflows and collaborate effectively with cross-functional stakeholders.
  • Strong attention to detail with demonstrated organizational and problem-solving skills.
  • Effective written and verbal communication skills.
  • Experience supporting audit, compliance, or documentation processes.
  • Ability to apply established document standards, metadata requirements, and workflow procedures.
  • Ability to identify issues and recommend process improvements.

    • Reporting Relationship

    This position reports to the Manager Internal Communications.

    Supervisory Responsibilities

    This position is not responsible for the supervision of others.

    Equal Opportunity Employment Statement

    GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID

    About the company

    GreenState Credit Union

    Equal Housing Opportunity. Federally insured by NCUA. GreenState Credit Union is a member owned financial cooperative with 35 office locations. Since being organized in 1938, GreenState has grown to over $10 billion in assets and 400,000 members. Membership is open to anyone living or working in Iowa and Illinois Counties, as well as direct relatives of current members and University of Iowa students, staff, and alumni.

    Founded

    1938

    Company size

    501-1,000 employees

    Industry

    Financial Services

    Org type

    Nonprofit

    Headquarters

    North Liberty, Iowa

    About the company

    GreenState Credit Union

    Equal Housing Opportunity. Federally insured by NCUA. GreenState Credit Union is a member owned financial cooperative with 35 office locations. Since being organized in 1938, GreenState has grown to over $10 billion in assets and 400,000 members. Membership is open to anyone living or working in Iowa and Illinois Counties, as well as direct relatives of current members and University of Iowa students, staff, and alumni.

    Founded

    1938

    Company size

    501-1,000 employees

    Industry

    Financial Services

    Org type

    Nonprofit

    Headquarters

    North Liberty, Iowa