DME Customer Representative - PRN
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Freeman Health System
US
Summary
The representative educates customers on the safe use of home medical equipment and troubleshoots issues over the phone. They are also responsible for verifying insurance coverage, processing physician orders, and managing inventory.
Job Description
Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
About Us – Health Essentials
Health Essentials is the leading provider in the Four-State area for home medical equipment, supplies, and services. We have Earned an Award of Accreditation from the Healthcare Quality Association on Accreditation (HQAA ) for 15 consecutive years. The On-Call team, including a respiratory
therapist, is always available for emergencies after normal business hours.
Schedule: PRN
What You'll Do
- Educates customers on proper and safe usage of home medical equipment, ostomy, diabetic, wound care, respiratory equipment to include oxygen, small volume nebulizer. Can trouble shoot equipment problems over the phone
- Accesses customer needs, measures customers for custom fit, explains safety issues. Responsible for verifying information is correct
- Keeps current on medicare, medicaid, and insurance payor requirements for equipment and supplies and is able to explain the coverage to customers. Calls insurance for verification as needed
- Handles customer complaints to resolve issues
- Assists with ordering/restocking inventory. Answers telephone and takes care of inquiry or referral
- Accepts orders from physicians and referrals processing proper documentation and processes new orders for billing and delivery of product and services in a timely fashion, making sure all orders are completed and all required documentation is signed and dated
Requirements
Two years of experience in a health care organization
Freeman Perks and Programs
- For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!
- Health, vision, dental insurance
- Retirement with employer match
- Wellness program with discounts to Health Insurance or Cash Bonus with Participation
- Milestone payments with longevity of employment
- Paid time off (PTO)
- Extended Sick pay
- Disability pay
- Learning Center designated only for Freeman Family members
- Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.
#LI-DNI
Freeman Health System is a locally owned, nationally recognized, not-for-profit health system dedicated to improving the health and well-being of the communities we serve across Missouri, Arkansas, Oklahoma, and Kansas.
With a network of hospitals, physician clinics, outpatient centers, and specialty care locations, Freeman delivers compassionate, high-quality healthcare close to home. Our organization includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, Freeman Fort Scott Hospital Inc., and Freeman hospitals in Bentonville, Springdale, Johnson, and Siloam Springs.
As a regional healthcare leader, Freeman provides comprehensive services including cancer care, cardiology, neurology and neurosurgery, orthopedics, behavioral health, and women’s and children’s services. We are also proud to operate Ozark Center, the region’s largest provider of behavioral health services, and to be the only Children’s Miracle Network Hospital within a 70-mile radius.
Our greatest strength is our people. More than 7,000 employees come together every day with a shared purpose: caring for our patients, families, and communities. While many of our team members work directly in patient care, Freeman is powered by professionals across countless disciplines, including finance, culinary services, facilities, security, transportation, hospitality, administration, and more.
At Freeman, we believe every employee is a caregiver. Whether you're saving lives at the bedside, preparing meals, maintaining facilities, welcoming visitors, or supporting operations behind the scenes, your work makes a meaningful difference in the lives of others.
We're proud of our collaborative culture, commitment to excellence, and dedication to investing in our team members through competitive benefits, professional development, and rewarding career opportunities.
Join a team where your purpose meets impact.
Learn more about Freeman Health System and explore career opportunities at www.JoinTeam
Founded
1925
Company size
1,001-5,000 employees
Industry
Healthcare
Org type
Nonprofit
Headquarters
Joplin, Missouri
Freeman Health System is a locally owned, nationally recognized, not-for-profit health system dedicated to improving the health and well-being of the communities we serve across Missouri, Arkansas, Oklahoma, and Kansas.
With a network of hospitals, physician clinics, outpatient centers, and specialty care locations, Freeman delivers compassionate, high-quality healthcare close to home. Our organization includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, Freeman Fort Scott Hospital Inc., and Freeman hospitals in Bentonville, Springdale, Johnson, and Siloam Springs.
As a regional healthcare leader, Freeman provides comprehensive services including cancer care, cardiology, neurology and neurosurgery, orthopedics, behavioral health, and women’s and children’s services. We are also proud to operate Ozark Center, the region’s largest provider of behavioral health services, and to be the only Children’s Miracle Network Hospital within a 70-mile radius.
Our greatest strength is our people. More than 7,000 employees come together every day with a shared purpose: caring for our patients, families, and communities. While many of our team members work directly in patient care, Freeman is powered by professionals across countless disciplines, including finance, culinary services, facilities, security, transportation, hospitality, administration, and more.
At Freeman, we believe every employee is a caregiver. Whether you're saving lives at the bedside, preparing meals, maintaining facilities, welcoming visitors, or supporting operations behind the scenes, your work makes a meaningful difference in the lives of others.
We're proud of our collaborative culture, commitment to excellence, and dedication to investing in our team members through competitive benefits, professional development, and rewarding career opportunities.
Join a team where your purpose meets impact.
Learn more about Freeman Health System and explore career opportunities at www.JoinTeam
Founded
1925
Company size
1,001-5,000 employees
Industry
Healthcare
Org type
Nonprofit
Headquarters
Joplin, Missouri
