District Manager

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title:                 District Manager

Reports to:              Sr Manager, Channel Operations 

Department:            Channel Operations

Location:                 Remote with some Travel 

Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of Prometric in Test Centers around the world. They are professionals who have a passion for superior customer service, supporting people who are taking life-changing exams.  If you want to make a difference in people’s lives daily, read on and click here to see the test taker experience.

As a District Manager (DM) you will support day-to-day operations for a portfolio of Test Centers. Duties will range from helping your team advance their career down to helping your team establish a weekly schedule. This is a 100% remote role with an expectation of frequent travel within and outside of your territory to help advance operations and trust through face-to-face interactions.

If you like to travel, meet new people, and make a positive impact on people’s lives every day, this could be the job for you!

Responsibilities

• Supervise TCMs and TCAs (when Test Centers don’t have a manager) and the day-to-day running of the test center
• Effective management of Test Center staff including performance management, coaching, training, and engaging with corporate communications
• Screen, interview, and hire new TCMs and TCAs
• Train TCMs and TCAs to use Prometric’s learning and development tools to ensure that they are competent and certified in proctoring standards
• Prepare and/or support the preparation of staff schedules
• Work to ensure a safe and comfortable testing environment to foster a positive candidate testing experience
• Actively check-in and proctor candidates when visiting or working at a Test Center
• Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team. 

Requirements / Must Have

• Must live within one of the states in your portfolio of Test Centers. For this position, you must reside in one of the following states: North Carolina, South Carolina, Virginia, or West Virginia
• Must be able to travel at least once per month to visit Test Centers within your territory.
• Must have the ability to travel up to 32 days (Thurs – Sun, 8 times per year) outside of your territory to support single-day admins for Prometric customers.
• Conducive work-from-home environment. This is a 100% remote role. Prometric offers $500 towards office equipment and provides your laptop.

Knowledge, Skills, & Experience

• High School Diploma required; college degree and/or equivalent work experience preferred
• 2-3 years of customer service experience
• 2-3 years of management or supervisory experience
• General business acumen and understanding of operational metrics & financial performance
• Experience in interviewing, hiring and onboarding new employees for various shifts
• Excellent verbal and written communication skills
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing) 

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.