District Manager

Job DetailsLevel: ManagementJob Location: 18 LOVETON CIRCLE - SPARKS GLENCOE, MD 21152Salary Range: $80,000.00 - $100,000.00 Base+Commission/yearHigh’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution.

If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you.

Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store.

The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.

What You’ll Be Responsible For:

Operational Leadership

Lead multiple retail convenience store locations within an assigned district
Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety
Drive operational consistency and execution across all stores
Monitor store conditions, standards, and overall performance
Analyze trends, identify opportunities, and implement action plans to improve results
Ensure adherence to company policies, safety standards, and operational procedures

Team Development & Leadership

Train and mentor Store Managers and store teams
Build a culture of accountability, engagement, teamwork, and continuous improvement
Lead by example through visible, hands-on leadership
Address employee relations issues professionally in partnership with Human Resources
Motivate and develop future leaders within the organization

Financial & Business Management

Manage sales, profitability, payroll, and operating expenses
Review and influence district P&L performance
Oversee inventory controls, loss prevention, and shrink reduction initiatives
Execute merchandising and marketing programs effectively
Monitor market competition, including fuel and inside sales trends

Customer Experience

Ensure every store delivers a clean, safe, welcoming environment
Respond to customer concerns and escalations professionally
Foster a customer-first culture throughout the district
Maintain strong relationships with vendors, customers, and internal teams

 
QualificationsWhat We’re Looking For:

Required Qualifications

High School Diploma or equivalent
3–5 years of leadership experience supervising teams in:

Convenience stores
Multi-unit retail
Fast food or restaurant operations

Experience managing food service operations
Valid driver’s license with a clean driving record
Strong leadership, communication, and organizational skills
Experience with budgeting, staffing, and operational execution
Ability to work flexible schedules, including weekends and holidays as business needs require
Ability to lift up to 50 lbs. and work in a retail environment

Preferred Qualifications

Bachelor’s degree in business, Management, or related field
Convenience store multi-unit management experience
ServSafe Certification and/or Certified Food Handler credentials
Experience managing high-volume retail operations
Proficiency with Microsoft Office (Excel, Word, PowerPoint)

The Ideal Candidate Is:

A strong people leader who develops talent and holds teams accountable
Operationally driven and detail-oriented
Customer-focused with excellent problem-solving abilities
Comfortable making decisions in a fast-paced environment
Adaptable, organized, and results-oriented
Ethical, dependable, and professional
Skilled at balancing operational execution with team engagement

Why Join High’s?

Opportunity to lead multiple locations and make a measurable impact
Established and growing convenience retail organization
Collaborative leadership environment
Career growth potential
Dynamic, fast-paced work environment where no two days are the same

Work Environment

This position operates in a retail convenience store environment and may include:

Extended periods standing or traveling between locations
Exposure to varying temperatures and retail conditions
Occasional emergency or inclement weather operational support
Flexible scheduling based on business needs

Ready to Lead?

If you’re an experienced retail leader with a passion for operational excellence, team development, and delivering exceptional customer experience, we encourage you to apply and grow your career with High’s of Baltimore.