Distributor Account Manager (54093)

Job DetailsJob Location: Nashville, TN 37217
Position Summary

The Distributor Account Manager is responsible for managing and growing strategic distributor relationships within the sales tracing and rebate processing program. This role serves as the primary point of contact for assigned distributor partners, ensuring seamless onboarding, accurate and timely tracings data management, and consistent execution of chargeback and rebate reconciliation processes. The Account Manager plays a critical role in delivering a high-quality partner experience while driving operational efficiency and program success.

Key Responsibilities

Distributor Relationship Management

Serve as the primary liaison for assigned distributor partners (national, regional, and specialty distributors), building strong, trust-based relationships
Provide ongoing program support, performance updates, and proactive communication

Program Onboarding & Implementation

Lead end-to-end onboarding of new distributors into the sales tracing and rebate processing program
Coordinate cross-functionally with internal teams (IT, data, contracts, EDI) and external manufacturer partners to ensure a smooth implementation
Establish clear timelines, data submission expectations, file/EDI specifications, and deliverables to ensure a successful program launch

Data Management & Integrity

Ensure accurate and complete tracings data submissions from distributors, including chargeback detail, customer/membership eligibility, contract pricing, and units of measure
Maintain and update distributor data feeds on an ongoing basis to reflect program and contract changes
Partner with internal teams to validate data accuracy and resolve discrepancies, including eligibility/membership gaps, contract-rate disagreements, and UOM/conversion issues

Chargeback & Rebate Reconciliation

Oversee and ensure timely, accurate processing and validation of distributor chargebacks and rebates
Reconcile tracings against contracted pricing and resolve discrepancies as needed
Collaborate with finance and operations teams to ensure alignment with contractual agreements

Operational Excellence & Continuous Improvement

Identify opportunities to streamline data submission and reconciliation processes, improve data accuracy, and enhance the overall distributor experience
Monitor program performance and escalate risks or issues proactively
Contribute to the development of SOPs, reporting enhancements, and best practices

Qualifications
Qualifications

Bachelor's degree in Business, Finance, Healthcare Administration, or related field (or equivalent experience)
3–5+ years of experience in account management, distributor/channel management, rebates, contracts, or related operational roles
Strong understanding of distributor sales tracing, chargeback processing, contract administration, or GPO/distributor relationships preferred
Exceptional communication and relationship management skills
Strong analytical skill set and experience with data analysis in Excel
Highly detail-oriented with strong analytical and problem-solving abilities
Experience working cross-functionally in a fast-paced, deadline-driven environment

Core Competencies

Relationship Management & Channel Partner Success
Project Management & Execution
Data Accuracy & Attention to Detail
Financial Acumen & Chargeback/Rebate Oversight
Process Improvement & Operational Efficiency
Communication & Stakeholder Alignment

Success Metrics

Successful onboarding and activation of new distributor partners
Accuracy and timeliness of tracings data collection and maintenance
On-time, accurate chargeback and rebate processing
Distributor satisfaction and retention
Reduction in processing errors and operational inefficiencies