Dispatch Operator

Job Details: Job Location: Dispatch_Dublin Station - Dublin, GA, Salary Range: $12.00Hourly, The Dispatch Operator dispatches appropriate ambulance and NET unit based on call information provided.

DUTIES AND RESPONSIBILITIES:

Effectively prioritize incoming ambulance and NET call requests
Operate multiple incoming cellular and land telephone lines
Use CAD System to dispatch ambulances and NET units
Monitor the movement and availability of ambulance and NET units
Communicate clearly and effectively with all Field & Operations personnel
Accurately document all conversation details related to calls, dispatches, and messages  
Troubleshoots mechanical/situational problems
Contact Dispatch Supervisor, COO, and Fleet Manager as appropriate.
Perform accurate basic data entry
Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

Qualifications:  

High school diploma or general education degree (GED) required
EMS, Dispatcher and/or CAD experience is preferred
Ability to multitask and make quick decisions in a busy work environment
General knowledge of cities and locations of highways within Georgia
Experience in customer service and answering multiple phone lines simultaneously