Disconnect Resolution Specialist PT
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Conservice
Logan, UT, US
Summary
The specialist researches and resolves utility disconnect notices by coordinating with providers and collection agencies. They are responsible for making payments to restore services and maintaining accurate account records in the database.
Job Description
Disconnect Resolution Specialist PT
Department: Synergy
Location: Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)
Schedule: Monday - Friday 3 pm - 7 pm or 4 pm - 8 pm MT
Wage: $15.75 per hour plus a performance-based tier system
Overview
Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
- Coordinate with utility providers, collection agencies and team members to research disconnected accounts
- Scan disconnect notices and link them to the appropriate account in the Conservice database
- Prioritize urgent disconnect notices and resolve them quickly
- Make payments to restore utility services
- Medium phone usage-up to 30-50% of work day making outbound calls to providers.
Qualifications
Qualifications
- Attention to detail
- Self motivated to find the “why” behind the problem and resolve the issue
- Able to effectively manage time and prioritize workload
- Clear and professional written and verbal communication
- Able to develop collaborative relationships with team members
- Self-motivated to produce quality work
Education & Experience
- High school diploma or equivalent
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Founded
2000
Company size
1,001-5,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
River Heights, UT
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Founded
2000
Company size
1,001-5,000 employees
Industry
Utilities
Org type
Privately Held
Headquarters
River Heights, UT
