Director, Quality Improvement

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $124,000 - $135,000, PLUS an annual performance-based, discretionary incentive.
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Director, Quality Improvement provides strategic leadership for the organization's quality management, performance improvement, and compliance programs. This role partners with clinical, operational, and health plan stakeholders to drive quality outcomes, member experience, patient safety, regulatory performance, and continuous improvement through data-driven strategies and enterprise-wide initiatives.

Quality Strategy, Performance & Continuous Improvement

• Develop and lead the enterprise quality strategy, driving improvements in clinical outcomes, member experience, patient safety, regulatory performance, and operational effectiveness.
• Partner across clinical, operational, and health plan stakeholders to leverage data, member insights, and best practices to deliver sustainable quality improvements and advance HEDIS, Medicare Stars, and satisfaction performance.

Quality Analytics, Measurement & Reporting

• Establish and oversee quality measurement, reporting, and performance monitoring frameworks to evaluate organizational effectiveness and achievement of strategic goals.
• Translate quality data and performance trends into actionable insights, recommendations, and executive-level reporting that support decision-making and continuous improvement initiatives.

Quality Governance, Compliance & Leadership

• Provide leadership for quality assurance, improvement, and audit programs while ensuring compliance with regulatory, accreditation, contractual, and organizational requirements.
• Drive risk mitigation, change management, and stakeholder engagement efforts to strengthen care quality, patient safety, operational performance, and external partnerships.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, continuous learning, and alignment with organizational values.

Who You Are

• Required Qualifications
  • Bachelor’s degree in business, Marketing, Health Administration, or related field.
  • 8+ years of experience in a member or customer experience role, ideally in a healthcare, tech, or behavioral health environment.
  • 3+ years in a leadership role managing cross-functional teams.
  • Strong understanding of behavioral health strategy and concepts
  • Experience leading enterprise-wide quality improvement initiatives and driving measurable performance outcomes.
  • Experience working with health plans, accreditation organizations, regulatory agencies, and clinical stakeholders.
  • Experience with HEDIS, Medicare Stars, quality measures, accreditation standards, and regulatory requirements preferred.
  • Experience utilizing data analytics and performance reporting to inform strategic decision-making and quality improvement efforts.
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check upon hire and throughout employment which includes: County and Federal Criminal Records Search - felonies and misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex Offender Registry, Multi-State Criminal Database, SSN validation and trace, and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM search - individuals/entities debarred, suspended, or otherwise excluded from receiving federal contracts, subcontracts, or federal assistance; Education Verification; Employment Verification; FACIS Level I - Sanctions or exclusions for federal and state healthcare programs; 10-panel drug screening; and E-Verify: Lucet does not use E-Verify to pre-screen applicants and complies with federal regulations prohibiting discrimination based on national origin or citizenship status.

•  Living our Values:

  • Serving everyone with compassion and leading with empathy.

  • Stepping up and creating value by taking charge and acting when there is an opportunity.

  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.

  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

•   Competencies:

  • Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights.
  • Proven ability to lead organizational change, manage competing priorities, and drive results in a complex healthcare environment.
  • Excellent communication, presentation, and stakeholder management skills, including the ability to influence executive leaders and cross-functional teams.
  • Ability to develop and execute strategic initiatives that improve clinical quality, member experience, patient safety, and operational performance.
• Working Conditions: 
  • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls. 
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting). 

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. 
 

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.