Director, Premium Audit

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Accountabilities:

• Lead the transformation and modernization of the Premium Audit department, implementing new operational models, scalable processes, and technology-driven improvements to enhance efficiency and service delivery.
• Develop and execute strategic premium audit initiatives aligned with organizational goals, ensuring operational excellence, compliance, and customer satisfaction across all audit activities.
• Oversee multi-level leadership teams, including senior managers, managers, team leads, and audit specialists, while fostering a culture of accountability, collaboration, and professional development.
• Partner cross-functionally with underwriting, product, technology, finance, and business development teams to align audit strategies with enterprise-wide initiatives and growth objectives.
• Establish and monitor departmental KPIs related to audit quality, productivity, backlog reduction, customer experience, compliance, and operational performance.
• Manage vendor relationships, external audit partnerships, and bureau interactions to ensure high-quality service delivery and cost-effective operations.
• Drive process innovation and technology adoption through automation, analytics, and operational optimization initiatives that improve audit accuracy and efficiency.
• Ensure compliance with regulatory requirements, bureau standards, and workers’ compensation guidelines across multiple jurisdictions.
• Lead leadership development, succession planning, and training initiatives that support long-term departmental growth and capability building.

Requirements:

• Bachelor’s degree or equivalent professional experience required.
• Minimum of 10 years of experience in premium audit, insurance operations, or a related insurance field.
• At least 8 years of workers’ compensation experience required.
• Minimum of 5 years of progressive leadership experience managing large, complex teams and operational functions.
• Expert-level knowledge of premium audit principles, NCCI systems, workers’ compensation regulations, and state bureau compliance requirements.
• Strong experience leading organizational transformation, process improvement, and operational change management initiatives.
• Proven ability to manage budgets, allocate resources strategically, and optimize operational performance.
• Exceptional communication, negotiation, and stakeholder management skills, including experience presenting to senior leadership and external partners.
• Strong analytical, critical thinking, and problem-solving abilities with a focus on innovation and continuous improvement.
• Experience with data analytics tools, process automation technologies, and operational reporting preferred.
• Professional insurance certifications such as CPCU, ARe, FLMI, or similar designations are preferred.
• Demonstrated leadership style that promotes collaboration, coaching, accountability, and team engagement.

Benefits:

• Competitive base salary ranging from approximately $140,000 to $180,000 annually
• Eligibility for discretionary bonus opportunities
• Equity participation opportunities
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with company matching
• Generous paid time off and holiday programs
• Paid parental and caregiver leave
• Remote work flexibility within the United States
• Home office support and technology resources
• Career development and leadership growth opportunities
• Inclusive, collaborative, and innovation-focused work environment.

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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