Director, Partner Success

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do 

Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth. 

Client-Facing Delivery Expectations: 

• Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region 
• Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results 
• Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners 
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate 
• Collaborate with the market teams to lead Joint Operating Committee meetings 
• Identify new growth opportunities in collaboration with business development 

Supporting the Partner Success Team: 

• Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale 
• Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates) 
• As the team grows, supervising manager and associate level team members. 

Internal Governance and Communication: 

• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client 
• Champion clients’ needs and represent their interests in critical issue resolution 
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence 
• Clearly communicate the progress of strategic initiatives, both internally and externally 
• Organic growth: Provide input to the product and solution development process as the “voice of the customer” 

What You Bring & How You Qualify 

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. 

• A strong relationship builder, who is passionate about serving children and their families with medical complexity 
• Functional experience with client-facing teams and responsibility for driving business results 
• Must possess a “commercial mindset” to help the company meet its high growth goals 
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company 
• Strong critical thinking and problem-solving skills 
• Successful track record of leading and scaling teams, and supporting growth within the team 
• Ability to make clear, strategic decisions quickly, while managing multiple priorities at once. 
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans 
• 5+ years' experience in a client-facing/client success role, preferably with health plan clients 
• Willingness to travel (20-30%)

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $160,000 - $190,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 

 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.