Director of UX Design

Job Summary: 

The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.

Job Expectations:

Leadership & Strategy

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.  

• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)

• Build, mentor, and inspire a team of UX designers, researchers, and design managers.

• Advocate for design thinking and human-centered design practices across the organization.

• Help to build a strong design culture within the organization 

• Get hands-on with projects when necessary to drive projects forward

Collaboration & Execution

• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.

• Translate business objectives into customer-centric design solutions that drive growth and retention.

• Establish and maintain scalable design systems, ensuring consistency across platforms.

• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.

Innovation & Customer Experience

• Use research, data, and insights to inform design decisions and continuously improve usability.

• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.

• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.

Knowledge, Skills, and Abilities:

   Required:

• Experience with A/B testing

• Strong portfolio showcasing design leadership, strategy, and execution

• Experience leading a product focused high-performance design team

• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution

• Experience managing processes and teams in an agile/scrum environment

• Experience working with design systems and tools such as Figma

• A user-centered design approach and highly collaborative, low-ego approach to design

• Experience attracting, hiring and retaining top design talent

Equipment Knowledge: 

• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

•  Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.

Education Requirements: 

Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

#LI-JC1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:$206,000—$220,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.