Director of Regulatory & Tech Transfer

About Kitsch
Kitsch is a bootstrapped, female and minority-owned global beauty brand built on the belief that great design and great values aren’t mutually exclusive. From hair accessories to sleep and wellness, we create products that make people feel good — and we’ve grown to $400M+ in annual revenue by staying true to that mission. We move fast, we care deeply about craft, and we’re looking for people who feel the same way.

The Role
This is one of the most structurally important roles on the Kitsch product development team — not because it is the most visible, but because it is the one that keeps everything else from breaking. As Director of Regulatory & Tech Transfer, you will own the regulatory and supply infrastructure that keeps every Consumables SKU across Haircare, Body, and Fragrance compliant, quality-certified, and never dependent on a single source. You will be the person who qualifies the backup before the backup is needed, who catches the compliance gap before the delisting hits, and who makes sure every product we launch is as buttoned-up behind the scenes as it is on shelf. This role brings regulatory decision-making fully in-house — replacing external consultants as the primary compliance authority across EU/UK, Health Canada, and FDA frameworks. If you love owning something that genuinely matters, moving without being pushed, and building systems that outlast any single project, we want to hear from you.

Job Responsibilities

• Produce a complete supply risk map of every active SKU in Haircare, Body, and Fragrance within your first 90 days, ranking each by vulnerability; qualify and validate at least one alternative supplier for every high-risk SKU within 12 months.
• Serve as the internal final approval authority on all artwork going to suppliers — no artwork leaves without your sign-off; own EU/UK, Health Canada, and FDA compliance decisions in-house without routing to external consultants.
• Own all tech transfers across Haircare, Body, and Fragrance end to end — set timelines, drive progress, maintain weekly status visibility, and ensure nothing stalls.
• Conduct a full SKU documentation audit within your first 30 days and produce an action plan covering every gap across COAs, formula specs, packaging specs, and retain samples; drive to completion so documentation is audit-ready at any time.
• Build and maintain an approved formula library so every SKU has a fully documented, regulatory-reviewed, transfer-ready formula on file — a durable asset that outlasts any one team member.
• Catch quality concerns at the development stage before production starts; ensure every product in the Consumables portfolio meets or exceeds a 4.5-star consumer rating standard.
• Own regulatory and quality compliance across Target, Ulta, Walmart, and TikTok Shop — portal submissions, claims substantiation, and packaging compliance — so no compliance hold ever catches the team by surprise.
• Conduct regular GMP, ISO, and REACH audits of manufacturers and testing facilities; own remediation plans for all non-conformances and drive them to resolution within agreed timelines.
• Author and maintain the SOPs that keep the regulatory and tech transfer function running; train the right people so critical knowledge does not live in a single head.
• Serve as the primary point of contact for all adverse event investigations in the Consumables portfolio; ensure every event is investigated thoroughly and reported to the appropriate authorities within regulatory timelines.
• Use AI tools to accelerate regulatory research, SOP drafting, gap analysis, and documentation review as a standard part of how you work — expected, not exceptional.

What We’re Looking For

• Deep working knowledge of EU/UK (MHRA), Health Canada, and FDA regulatory frameworks for cosmetics and personal care — able to make final compliance calls without deferring to an external consultant.
• Proven experience managing tech transfers personally — knows the documentation requirements, what typically goes wrong, and how to prevent it.
• Active supplier network in the haircare, body, or fragrance manufacturing space — can identify, qualify, and onboard alternative suppliers proactively, not reactively.
• Track record of managing complex, multi-SKU regulatory and documentation portfolios in a consumer goods or beauty environment.
• Experience owning retail partner compliance submissions across major US retailers (Target, Ulta, Walmart) or equivalent.
• Self-directed executor who builds their own timelines, holds themselves to them, and generates proactive work without waiting for a deadline to be assigned.
• Communicates complex regulatory requirements clearly — to PD, to sales, and to retail partners — without hiding behind jargon.
• Treats documentation as a core deliverable, not an administrative chore; holds a personal standard for formula integrity and compliance rigor.
• Fluent with AI tools for regulatory research, gap analysis, and documentation workflows.
• Experience with adverse event management and regulatory reporting across relevant jurisdictions.

What We Offer

• Competitive Pay/Benefits
• A dynamic team
• Location: Remote
• An open mind for new ideas
• Growth…growth and some more growth!