Director of Operations - North Dakota/Minnesota

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

·        Maintains Operational Standards

·        Formulates, implements, and communicates operational policies and procedures

·        Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan

·        Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management

·        Develops leadership and management skills within subordinates

·        Approves performance appraisals and wage increases

·        Develops metrics to measure operations performance

·        Participates in the development of new services for recently acquired contracts

·        Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement

·        Monitors workloads of the group and re-assigns agencies and programs appropriately

·        Collaborates with directors and executives from other functional areas to optimize delivery of services

·        Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate

·        Identifies opportunities to improve our processes

·        Builds and maintains relationships with Agencies

·        Promote adherence to and upholds the company’s mission and values

·        Other duties as assigned

Bachelor’s Degree in business, human services or related field or equivalent work experience

·        At least 5 years of experience relevant to the work performed

·        Knowledgebase in supervision, business management and leadership

·        Excellent written and oral communication skills

·        Extensive experience in working on complex projects with Critical thinking and problem solving

·        Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

·        Demonstrate the ability to balance work pressure with time management skills

·        Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

·        Experience in working, initiating and maintaining highly effective team

·        Competent in the use of Microsoft Office programs and the Internet

Work is performed in from a home office.  Travel may be required.