Director of Operations, Medical Group

DIRECTOR OF OPERATIONS, MEDICAL GROUP - SURGICAL SERVICES | Paducah, KY

Marshall Nemer Pavilion

1532 Lone Oak Road

Paducah, KY 42003

Reports to: VP of Operations, Medical Group (Market)

# of Direct Reports: 40-50

9 service lines, 36 providers, 5 operational leaders, 40 FTEs:

Cardiology | Vascular Surgery | Pulmonology | Cardiothoracic Surgery | General Surgery | ENT | Gastroenterology | Plastic Surgery | Urology

Primary Function/General Purpose of Position

Provide operational oversight of all activities for assigned practices and departments. In collaboration with appropriate interdisciplinary team members, is responsible for the oversight of clinical programs, regulatory compliance, performance improvement, certification and accreditation and quality improvement processes.  Managerial oversight for each of these identified areas along with supervision of the practice managers. Responsible for the overall direction, coordination, and evaluation of assigned practices.  Works closely with the operational and clinical leadership both within the medical group and in the market to advance the goals and mission of the ministry.  Leadership responsibilities include revenue cycle management, administration, program management, business development and strategic planning.

Essential Job Functions

• Supports and directs the efficient, effective operations of assigned practices including provider productivity, appropriate staffing, supply utilization and resource allocation.

• Proactively advances the performance of the medical group through improved processes, efficiencies, and provider and associate engagement.

• Leads change efforts in areas of responsibility and may lead larger scale efforts across the market medical group practices including M&A activity, technology, patient experience and clinical improvement efforts.

• Functions as a positive representative and leader within the ministry and the external community.

• Directs and develops physician practice leaders. 

• Ensures the ministry’s clinical providers provide high quality, efficient, effective care by supporting and developing and retaining highly responsive, reliable, competent support teams.

• Creates a culture of clinical and operational performance focused on quality, service, stewardship and engagement.

• Participate in market or system-level projects, committees, councils or work groups.

• In collaboration with talent acquisition, actively participates in the recruitment process to interview, retain, train and develop practice clinical and administrative teams.  Partners with ministry leaders to identify opportunities for candidate pipelines.

• Identifies and supports meaningful coaching and development opportunities to grow talent within the practice and ministry.

• Acts as a practice and operational leader, and models desirable behaviors that reinforce ministry culture.

Education

Bachelors Degree in Healthcare administration, business, finance or related field (required)

Work Experience

5 years in physician practice management with increasing scope of management responsibilities and achievement.

Skills

Proficient in all Microsoft Office products

Experience with capital and system projects including building and equipment

Proficiency in budgeting, financial management and project management

Ability to think strategically, solve complex problems and make sound decisions

Effective time management

Excellent interpersonal skills with the ability to engage at all levels of the organization. 

Leading through influence and relationship building

Ability to lead change

Excellent verbal and written communication skills

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]