Director of Operations - Fleet and Facilities

Job Details: Job Location: TX USME Services Center - Houston , TX, Salary Range: Undisclosed,  

Director of Operations – Fleet and Facilities at “Top Workplace”
Join our life-saving mission! Become part of a fast-growing healthcare company. As a Director of Operations- Fleet and Facilities at USME you will provide training and education on the safe and effective use of our high-quality movable medical equipment, beds, and therapeutic surfaces, ensuring that healthcare providers can focus on patient healing.
The Director of Operations - Fleet and Facilities, plays a pivotal role in driving healthcare excellence by overseeing several critical departments and functions that sustain USME's branches, depots, and support centers nationwide. This comprehensive leadership position blends complete multi-site facilities
management with robust fleet safety and regulatory compliance. The successful candidate will ensure our dedicated employees are equipped to seamlessly supply hospitals with vital medical equipment,
nurture nationwide driver relationships, manage supplier partnerships, and oversee operational budgets to guarantee safety, efficiency, and organizational growth.

A Day in the Life
1. Fleet Operations & Regulatory Compliance
•    Oversee fleet compliance with federal, state, and local regulations, specifically governing driver Hours of Service (HOS), electronic logging, and total mileage.
•    Maintain accurate and up-to-date Department of Transportation (DOT) files, ensuring all driver qualification records rigorously meet federal standards. 
•    Ensure critical fleet document workflows, including asset insurance, commercial vehicle inspections, and state registrations, remain continuous and instantly accessible.
•    Direct vehicle lifecycle operations, including identifying needs for asset expansion, procurement of new vehicles, and structuring efficient vehicle sales and decommissions.

2. Safety, Performance Monitoring & Incident Investigation
•    Monitor and systematically evaluate nationwide driver performance, proactively mitigating service disruptions, equipment failures, and safety incidents.
•    Develop, implement, and administer comprehensive driver safety training programs tailored specifically for non-CDL vehicle operators.
•    Investigate vehicle collisions using Samsara GPS/Telematics videos and data feeds, coordinating downstream risk and reporting steps seamlessly with HR and corporate insurance partners.
•    Verify that training methodologies are effective in reducing liabilities and actively fostering defensive, safe driving habits across the entire corporate footprint.

3. Facilities Management & Strategic Sourcing
•    Manage all aspects of multi-site facilities operations, including branch relocations, space planning, and ongoing infrastructure maintenance across all corporate branches.
•    Direct supplier services, utility agreements, and maintain Certificate of Occupancy (COO) and Certificate of Insurance (COI) records aligned with company growth strategies.
•    Partner with the indirect purchasing department to standardize product and service offerings across branches, analyzing historical spend to maximize cost-efficiency.
•    Lead Request for Proposal (RFP) processes with major vendors and establish proactive, long-term vendor relationship management frameworks.

4. Budgeting, Data Management & Reporting
•    Manage and monitor the comprehensive facilities and fleet operating budgets, systematically identifying and addressing outliers to control costs.
•    Utilize sophisticated fleet management software, Smartsheets, and transportation management systems to gather and analyze data on vehicle utilization, operational maintenance, and productivity metrics.
•    Generate clear, data-driven reports and executive presentations for senior leadership, highlighting strategic insights aimed at continuous operational improvement.

5. Personnel Leadership & Professional Development
•    Support and empower operations support personnel through purposeful selection, coaching, hands-on training, ongoing performance evaluation, and recognition programs.
•    Provide vital administrative input into talent decisions, including disciplinary actions, compensation adjustments, promotions, and terminations.
•    Coordinate and lead business planning sessions and professional development workshops to ensure field teams strictly adhere to company operational processes, quality management systems, and safety standards.

6. Additional Duties 
•    Maintain updated knowledge of equipment, services, and policies through regular professional development trainings.
•    Travel nationally up to 30%
•    All other duties as assigned
Benefits of Working at US Med-Equip
•    Professional development and career growth
•    Health, Dental, Vision & Life insurance
•    Paid time off starting within the first year 
•    Employee assistance program
•    Flexible spending account
•    Health savings account
•    Employee referral bonuses 
•    401(k)

About US Med-Equip
Recognized as a Top Workplace, US Med-Equip partners with top hospitals across the nation to provide the highest quality movable medical equipment, beds and therapeutic surfaces. USME, an Inc. 5000 Fastest Growing company, supplies and services equipment rented, maintained, and managed using the latest technology to help healthcare providers focus on their patients’ healing.
Education/Experience
Education: Bachelor’s degree (B.A. or B.S.) in Business Administration, Logistics, Supply Chain
Management, or a closely related field preferred.
Facilities/Operations Experience: Minimum of 5 years of multi-site business operations support and
facilities management experience.
Fleet/Transportation Experience: Minimum of 3 years of direct experience in transportation or
logistics industry.
Regulatory Expertise: Proficient with DOT, CDL, HOS standards, as well as Federal, State, and local
transportation, intermodal, and environmental regulations.

Qualifications
•    Exemplary integrity, strong work ethic, team-centric orientation, and a relentless commitment to providing ultimate value to customers and field employees.
•    Foundational understanding of the medical equipment industry or healthcare logistics environments.
•    Advanced proficiency with digital tools, including modern Fleet Management/Telematics software (Samsara), CRM platforms (Salesforce), smart spreadsheets (Smartsheets, advanced Microsoft Excel),and standard enterprise software.
•    Proven remote management capabilities, showing resourcefulness and agility in directing distributed teams in an ever-changing, fast-paced business environment.
•    Outstanding active listening, communication, collaboration, leadership, and proactive problem-solving skills.
•    Exceptional ability to articulate complex concepts clearly while maintaining absolute composure, professional boundaries, and empathy under operational pressure.
•    Strong professional acumen regarding corporate financials, asset control, performance data, and inventory trends paired with cost-effective decision-making.
•    Outstanding listening, communication, collaboration, organization and problem-solving skills
•    Highest integrity and relentless commitment to delivering value to customers and co-workers
•    Resourcefulness in a fast-paced environment with a readiness to embrace change
•    Strong organizational, attention-to-detail, critical thinking and problem-solving skills
 
Qualifications: