Director of Operations

Responsibilities & Qualifications

LEADERSHIP COMPETENCIES AND CHARACTERISTICS

• Leadership & Empowerment - Creates a climate in which people want to do their best. Pushes tasks and decisions down appropriately, empowers leaders, invites input, and shares ownership and visibility. Builds leadership bench strength through frequent mentoring, coaching, and development discussions.
• Drive for Results - Can be counted on to exceed goals successfully. Bottom line oriented and relentlessly focused on program health, customer outcomes, and financial targets. Drives rapid issue identification, disciplined recovery plans, and sustained performance improvements.
• Agility - Sees the big picture and anticipates downstream consequences and trends. Able to translate strategy into an operating plan with a clear cadence, measurable outcomes, and rapid corrective action when performance deviates. Drives execution in environments of continual change, shifting priorities, and rapid growth.
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers. Obtains firsthand customer information and uses it to improve delivery, responsiveness, and mission outcomes. Builds trusted relationships with customer stakeholders, gains credibility through performance, and resolves delivery risks before they become customer issues.
• Motivating Others - Creates clarity, energy, and accountability. Builds a culture where program leaders own outcomes and understand that delivery performance is everyone’s responsibility. Inspires teams to operate with discipline, transparency, and speed, while sustaining high standards under pressure.
• Strong Business Acumen - Understands the elements that drive a successful services business and government contracting enterprise. Knowledgeable in operational best practices, delivery governance, program financial management, and the drivers of margin, utilization, and cash. Understand contract types, contract compliance, and how delivery decisions impact financial outcomes. Knows the competitive landscape and how operating performance influences recompete win rates and customer growth.
• High Ethical Standards - Seen as a direct, honest leader who practices what he or she preaches. Adheres to an appropriate and effective set of values during both good and bad times. Rewards the right behaviors, addresses issues directly, and maintains integrity in all customer and internal engagements.
• Negotiation Skills - Negotiates skillfully in challenging situations with both internal and external groups. Resolves differences with minimal disruption, seeks win win outcomes, and balances contractual obligations, customer expectations, and TekSynap financial objectives. Demonstrates sound judgment, good timing, and executive maturity during escalations.

RESPONSIBILITIES

• Performs day-to-day management of overall contract support operations, involving multiple projects, multiple groups of personnel, and delivery across multiple locations, including CONUS and OCONUS as applicable.
• Organizes, directs, and coordinates the planning and production of contract support activities across the portfolio, ensuring performance meets contractual requirements and customer mission objectives.
• Oversees fiscal, operational, administrative, and workforce delivery management for assigned programs, including staffing execution, subcontractor performance, and operational readiness.
• Owns operational performance and P&L outcomes across assigned portfolios, including revenue, margin, forecast accuracy, cash conversion, and delivery execution metrics.
• Establishes clear accountability for Program Managers and program leadership, ensuring they own contractual performance, customer outcomes, staffing, financial performance, risk management, and timely escalation within their assigned programs.
• Ensures operational issues are resolved at the appropriate organizational level whenever possible and establishes clear thresholds for escalation of material customer, contractual, financial, workforce, or delivery risks.
• Maintains direct visibility into field and program execution through routine program, customer, and site engagement. Validates operational conditions firsthand as appropriate and ensures program reporting accurately reflects customer and delivery realities.
• Drives disciplined execution of established operating processes while continuously identifying opportunities to simplify, standardize, and improve how programs are managed across the portfolio.
• Identifies systemic issues and recurring performance patterns across programs and implements corrective actions that address root causes rather than individual symptoms.
• Leads an operational cadence, including weekly and monthly operating reviews, program health reviews, financial reviews, and corrective action plans for at risk programs.
• Drives early identification of delivery risk and leads turnaround execution for underperforming programs, including recovery plans, customer communications, and internal accountability.
• Partners with Growth, Proposals, and Solutions to support capture and recompete success by validating delivery feasibility, staffing plans, transition approaches, and realistic solutions that TekSynap can execute profitably.
• Supports proposal development as needed, including reviewing win themes, staffing strategies, management plans, transition plans, and risk mitigations tied to delivery reality.
• Partners with Finance on EAC discipline, variance management, margin improvement initiatives, and forecasting accuracy. Ensures program leaders manage budgets, burn, and commitments with rigor.
• Partners with Contracts and Compliance to ensure delivery aligns with contract terms, security requirements, quality standards, and customer reporting obligations.
• Builds and maintains strong customer relationships at the delivery leadership level. Leads executive escalations and customer engagement for delivery performance, service quality, and mission outcomes.
• Defines and implements operational improvement strategies, including standardization of delivery processes, tooling, reporting, and governance. Ensures consistency across portfolios while allowing flexibility for customer specific needs.
• Develops program and operational leaders. Coaches Senior Program Managers, Program Managers, and other delivery leaders to strengthen ownership, execution discipline, customer engagement, financial management, decision-making, and accountability. Builds bench strength and develops leaders capable of operating effectively with increasing levels of responsibility and autonomy.

REQUIRED QUALIFICATIONS

• 10 to 15 years of progressively responsible operations, portfolio, program, or delivery leadership experience in federal government contracting, including oversight of multiple programs and geographically distributed teams.
• Minimum of 5 years in senior operations, portfolio, or program leadership with meaningful responsibility for P&L and program financial performance, including revenue, margin, forecasting, budgeting, and cost management.
• Demonstrated ability to lead multiple Program Managers and programs simultaneously, establish clear performance expectations, identify emerging delivery risks, and drive corrective action through accountable program leadership.
• Experience managing complex federal delivery environments involving multiple customers, locations, subcontractors, technical disciplines, and competing operational priorities.
• Demonstrated ability to translate business objectives into operating plans, measurable performance expectations, management cadence, and accountable execution.
• Substantive experience and proven track record driving business objectives that deliver mission value while achieving financial targets and operational metrics.
• Demonstrated leadership and mentoring experience with the ability to lead, coach, inspire, and develop leaders and teams toward measurable outcomes.
• Strong understanding of contract performance management across common contract types, including T&M, FFP, and hybrid structures, and the operational controls required for successful execution.
• Highly developed written and verbal communication skills with the ability to drive clarity, accountability, and executive level customer engagement.
• Ability to multitask and operate effectively under pressure, ensuring timely completion of deliverables and adherence to established quality standards.
• Superior interpersonal skills and executive presence, including the ability to interact professionally with government officials, partners, and internal teams during high stress situations and tight deadlines.
• A bachelor’s degree is required. PMP or ITIL and one or more IT or Security certifications preferred, based on portfolio needs.
• Active clearance required, level of clearance determined based on assigned customer portfolio and contract requirements.
• Ability to work effectively from a corporate office, customer site and/or a quiet home office with reliable internet and phone service. Ability to travel as required for customer engagement, operations reviews, and program execution.

PREFERRED QUALIFICATIONS

• Experience leading infrastructure modernization, systems integration, network engineering, field deployment, managed services, or other complex technology delivery programs for Federal Government customers.
• Experience managing geographically distributed field operations, including CONUS and/or OCONUS delivery.
• Experience supporting federal capture, recompetes, proposals, transitions, and solution development from an operational delivery perspective.
• PMP, ITIL, or relevant technical/security certifications.

Overview

TekSynap is looking for a high-performing Director of Operations, a seasoned operations leader with strong federal government contracting delivery experience, financial acumen, and a team-oriented, participatory leadership style. This leader will own end-to-end operational execution across assigned portfolios, including program performance, customer outcomes, workforce delivery, and business unit financial results.

The Director will provide hands-on leadership across multiple programs and geographically distributed teams, establish clear accountability throughout the program management organization, and ensure delivery risks are identified and addressed at the appropriate level before they become customer or executive issues. Duties include planning, directing, coordinating, and overseeing operational activities across multiple programs and partnering with Growth, Proposals, Solutions, Finance, Contracts, and other corporate functions to achieve customer mission objectives and business unit financial targets, including revenue, margin, forecast accuracy, and cash performance.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. 

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Telework
• Type of environment: Varies
• Noise level: Varies
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: approximately 20–25%, with additional travel as required during program transitions, customer engagements, operational reviews, or recovery efforts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Active clearance required (Secret), level of clearance determined base on assigned customer portfolio and contract requirements.

WAGE INFORMATION

Target salary range: $120,000.00 - $160,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees.  

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.  Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.remote #telework #linkedin

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