Director of Implementation - Healthcare SaaS
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Symmetrio
US
Summary
The Director of Implementation will own the end-to-end customer onboarding lifecycle from contract signature through go-live and transition to Customer Success. This role involves building and scaling implementation methodologies, governance frameworks, and leading high-performing delivery teams.
Job Description
Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.
This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.
Key Responsibilities
- Own customer implementations from contract signature through go-live and post-implementation transition.
- Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
- Build and scale implementation methodologies, governance processes, tools, and delivery standards.
- Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
- Serve as the executive escalation point for implementation risks, issues, and customer concerns.
- Establish implementation KPIs, capacity planning processes, and delivery metrics.
- Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.
- 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
- Proven experience leading enterprise software deployments within healthcare environments.
- Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
- Demonstrated success building, scaling, and improving implementation or professional services functions.
- Experience engaging with executive stakeholders, IT leadership, and operational teams.
- PMP or comparable program management certification preferred.
- Experience in high-growth or scaling technology organizations is highly desirable.
- Remote, U.S.-based position.
- Regular travel to customer sites and company headquarters.
- Potential international travel, including Australia.
Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. We recognize the ever-changing economic landscape and offer not only permanent placement services but also flexible recruiting and staffing solutions. Our flexible service offerings ensure that we adapt to the hiring needs of your organization, allowing you to navigate through economic fluctuations.
Our primary mission is to listen, gain your respect and trust to become a trusted advisor providing strategic insights and collaborate on organizational design considerations based on our Practice Leaders deep operational experience in your industry. This collaboration allows us to ensure the talent we deliver not only aligns with your position objectives but also perfectly fits your organizational culture. Partnering with Symmetrio affords you more than just a recruitment service; you gain a team that is committed to your long-term success leveraging our unique knowledge and experience of what it takes to thrive in your industry.
At Symmetrio, we understand the importance of having the right talent in every area of your organization. That’s why we offer personalized staffing and recruiting services tailored to meet your specific business and functional needs. We take pride in our unique approach of organizing our team by Practice Area, allowing us to better focus our skills and experience. Our Practice Leaders, who are industry veterans in their respective market sectors, bring a wealth of expertise as business operators to tackle the distinctive demands of your business.
Founded
2012
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Erdenheim, PA
Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. We recognize the ever-changing economic landscape and offer not only permanent placement services but also flexible recruiting and staffing solutions. Our flexible service offerings ensure that we adapt to the hiring needs of your organization, allowing you to navigate through economic fluctuations.
Our primary mission is to listen, gain your respect and trust to become a trusted advisor providing strategic insights and collaborate on organizational design considerations based on our Practice Leaders deep operational experience in your industry. This collaboration allows us to ensure the talent we deliver not only aligns with your position objectives but also perfectly fits your organizational culture. Partnering with Symmetrio affords you more than just a recruitment service; you gain a team that is committed to your long-term success leveraging our unique knowledge and experience of what it takes to thrive in your industry.
At Symmetrio, we understand the importance of having the right talent in every area of your organization. That’s why we offer personalized staffing and recruiting services tailored to meet your specific business and functional needs. We take pride in our unique approach of organizing our team by Practice Area, allowing us to better focus our skills and experience. Our Practice Leaders, who are industry veterans in their respective market sectors, bring a wealth of expertise as business operators to tackle the distinctive demands of your business.
Founded
2012
Company size
51-200 employees
Industry
Staffing and Recruiting
Org type
Privately Held
Headquarters
Erdenheim, PA
