Director of Housekeeping

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with Company Match
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal

Position Overview

South Seas Resort is seeking an experienced, strategic, and service-driven Director of Housekeeping to lead all housekeeping operations across the resort. This executive leadership position is responsible for ensuring the highest standards of cleanliness, presentation, safety, and guest satisfaction throughout resort accommodations and public spaces.

The Director of Housekeeping provides leadership for a diverse team responsible for guest rooms, resort homes, condominiums, public areas, laundry operations, and housekeeping administration. This role develops operational strategies, manages departmental budgets, drives quality assurance initiatives, and fosters a culture of accountability, teamwork, and exceptional hospitality.

The ideal candidate is an experienced hospitality leader with a proven ability to manage large teams, optimize operational efficiency, control labor and expenses, and consistently deliver exceptional guest experiences within a luxury resort environment.

Essential Responsibilities

Leadership & Team Development

• Provide strategic leadership and direction for all Housekeeping operations across South Seas Resort.
• Recruit, hire, onboard, train, coach, and develop Housekeeping Managers, Supervisors, and team members.
• Foster a culture centered on accountability, teamwork, recognition, continuous improvement, and exceptional guest service.
• Conduct regular performance evaluations, coaching sessions, and succession planning initiatives.
• Develop staffing plans that align with seasonal occupancy and operational demands.
• Promote a positive and inclusive work environment that supports employee engagement and retention.

Housekeeping Operations

• Oversee the daily operation of housekeeping services for guest rooms, resort residences, condominiums, villas, public areas, administrative offices, and resort facilities.
• Ensure all accommodations meet South Seas brand standards for cleanliness, presentation, and guest readiness.
• Monitor room inspection processes to ensure consistent quality and attention to detail.
• Establish and maintain productivity standards while ensuring outstanding guest satisfaction.
• Coordinate room availability with Front Office and Engineering to maximize operational efficiency.
• Partner with other departments to support resort-wide initiatives and seamless guest experiences.

Quality Assurance & Guest Experience

• Develop and maintain quality assurance programs that exceed guest expectations.
• Conduct regular inspections of guest accommodations and public spaces.
• Monitor guest feedback, online reviews, and satisfaction scores to identify improvement opportunities.
• Resolve guest concerns promptly and professionally while implementing preventive solutions.
• Ensure consistent adherence to South Seas service standards across all housekeeping operations.

Financial Management

• Develop, manage, and achieve departmental operating and capital budgets.
• Monitor labor costs, payroll, productivity, and departmental expenses.
• Forecast staffing requirements based on occupancy trends and business levels.
• Manage inventory levels for linens, terry, uniforms, guest supplies, cleaning chemicals, and operating equipment.
• Implement cost-control initiatives while maintaining luxury service standards.
• Analyze operational reports and key performance indicators to improve efficiency and profitability.

Operational Excellence

• Ensure compliance with all health, safety, sanitation, and environmental regulations.
• Develop and maintain standard operating procedures for all housekeeping functions.
• Oversee preventive maintenance reporting and coordinate with Engineering to ensure guest rooms remain in excellent condition.
• Ensure proper handling, storage, and usage of housekeeping chemicals and equipment.
• Maintain accurate inventories and replacement schedules for linens, equipment, and supplies.

Team Collaboration

• Partner closely with Front Office, Engineering, Food & Beverage, Recreation, Security, and Human Resources to support resort operations.
• Collaborate with Revenue Management and Operations leadership to maximize room readiness and occupancy.
• Support resort openings, renovations, special events, and seasonal operational initiatives.
• Participate in Executive Committee meetings and contribute to strategic planning initiatives.

What are we looking for?

Qualifications

• Minimum of 7 years of progressive housekeeping leadership experience, including at least 3 years in a Director of Housekeeping role.
• Previous luxury resort, destination resort, or large hotel experience strongly preferred.
• Experience overseeing housekeeping operations for multiple accommodation types, including hotel rooms, condominiums, vacation homes, or villas preferred.
• Proven success managing large, multi-level housekeeping teams.
• Strong financial acumen with experience managing departmental budgets, labor, forecasting, and expense control.
• Experience implementing quality assurance programs and productivity standards.
• Knowledge of housekeeping management systems, PMS software, and Microsoft Office.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to lead through change while maintaining high employee engagement and service standards.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Experience with luxury or independent resort operations.
• Bilingual (English/Spanish) skills are a plus.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.