Director, Digital Commerce

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. 

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Overview

Fujifilm is seeking an experienced and results-driven Director, Digital Commerce lead the commercialization, growth, and operational execution of digital photo products and commerce initiatives.

This role is responsible for the business management, performance, and execution of assigned digital commerce programs and strategic growth initiatives, including digital photo storefronts, print-to-retail initiatives, and future direct-to-consumer expansion opportunities. The Director will serve as the primary business leader responsible for financial performance, cross-functional execution, customer experience, and strategic partner coordination.

The ideal candidate is a highly collaborative and commercially minded leader who thrives in fast-paced, ambiguous environments and can effectively influence across matrixed organizations to deliver business results.

External US

Responsibilities

Business Ownership & Financial Management

• Own the overall business performance, including revenue growth, budgeting, forecasting, and achievement of financial objectives.
• Develop annual operating plans and long-range business forecasts.
• Monitor business performance metrics and identify opportunities to drive growth and improve profitability.
• Develop executive-level reporting, business cases, and recommendations for senior leadership.

Digital Commerce Business Management

• Lead the day-to-day management and execution of commerce initiatives, ensuring alignment across business, operational, and technology functions.
• Develop business requirements, operating models, and processes that support successful launch and ongoing business performance.
• Partner closely with Marketing, Operations, Technology, Customer Service, Finance, and Sales Teams to coordinate activities and ensure execution against business objectives.
• Establish and monitor key performance indicators across commercial, operational, and customer experience functions and communicate performance, risks, and opportunities to senior leadership.
• Identify and prioritize opportunities to improve customer experience, operational efficiency, and overall business performance.
• Develop recommendations and business cases that support future digital commerce capabilities and commercial expansion opportunities.

Cross-Functional Leadership

• Serve as the central point of accountability for assigned digital commerce programs, coordinating activities across Marketing, Technology, Operations, Customer Service, Finance, and the Sales organizations.
• Lead cross-functional governance processes and ensure alignment on priorities, deliverables, timelines, and business objectives.
• Identify risks, remove barriers, and drive issue resolution to maintain execution momentum.
• Influence and drive accountability across highly matrixed teams without direct reporting authority.
• Provide regular business updates, performance reporting, and recommendation to executive leadership.

Retailer & Stakeholder Management

• Serve as the primary business point of contact for assigned digital commerce programs and related print-to-retail initiatives.
• Coordinate closely with internal Sales teams, which retain ownership of the retailer relationships, to ensure alignment and priorities, communications, and execution plans.
• Manage day-to-day interactions with strategic business and technology partners, including requirements gathering, issue resolution, and ongoing program governance.
• Facilitate communication and alignment across internal and external stakeholders to ensure successful execution of business objectives. 

Program Leadership & Business Execution

• Lead end-to-end business execution of assigned digital commerce programs from concept to launch.
• Coordinate cross-functional activities, ensuring participating teams are aligned on deliverables, dependencies, timelines, and operational readiness requirements.
• Identify risks, escalate issues appropriately, and drive resolution to maintain business objectives and launch commitments.
• Establish governance processes, operating rhythms, and executive reporting mechanisms to provide transparency into program performance and key decisions.
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Customer Experience & Performance Management

• Monitor business, operational, and customer experience performance metrics and partner with functional teams to address identified opportunities and risks.
• Leverage data and insights to recommend improvements that enhance customer experience and overall business perforce.
• Partner with Customer Service, Operations, Marketing, and Technology teams to support continuous improvement initiatives and ensure business objectives are achieved.
• Develop and communicate performance reporting and recommendations to senior leadership.

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, or related field; MBA preferred.
• 10+ years of progressive experience in digital commerce, e-commerce, commercialization, product management, business operations, or general management.
• Demonstrated experience owning business performance and P&L accountability
• Proven success leading complex, cross-functional initiatives involving multiple internal and external stakeholders.
• Strong financial acumen and experience with budgeting, forecasting, and business analytics.
• Exceptional communication, relationship management, and executive presentation skills.
• Demonstrated ability to influence without direct authority and drive accountability across matrixed organizations.
• Experience leading large-scale initiatives from strategy through execution in fast-paced, evolving environments. 

Salary and Benefits:

• $140,000 - $150,000 plus bonus depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

#LI-Remote

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).