Director

Job Details: Job Location: Klickitat Valley Health - GOLDENDALE, WA, Position Type: Full Time 40 hours/wk, Salary Range: $50.19 - $71.55Salary, Job Shift: Days 10 hr Shift, Job Category: Exempt, GENERAL SUMMARY:

The Perioperative Services Director oversees the safe and efficient delivery of care throughout the continuum of care, including the surgery clinic, perioperative areas, anesthesia, and sterile processing. The Director ensures alignment with the department's and the organization's vision, mission, and values.  The Director is competent to perform the duties of a staff RN. He is familiar with the business, regulatory, and personnel management aspects of a surgery department, including efficiency and best practices, state and federal regulations, quality measures, performance management, discipline, budgeting, staffing, and process improvement.  The Director demonstrates excellence in customer service during interactions with patients, families, and other customers. They work collaboratively with colleagues/clinic staff and departments throughout the organization to provide optimal outcomes for our patients in a compassionate, professional, ethical, and knowledgeable fashion. Maintains a safe and clean environment for the care of the patient(s), employees, and public. 
Qualifications: Minimum Education, Training & Experience (includes licenses or certifications):

Education:

Graduate from an accredited school of Nursing; Bachelor’s degree required, Master’s degree preferred 
RN license in Washington State required. 
Current BLS, ACLS, and PALS certification required.
Current Operating Room Nurse Certification preferred.

Experience:

Minimum 10 years recent nursing experience required, with at least five years in the Operating Room setting 
Minimum five years experience working in a supervisory/managerial capacity required
Experience overseeing the full perioperative continuum, including surgery clinic, pre-admission testing, pre-op, operating room, PACU, procedural services, and sterile processing .
Experience with surgical scheduling, patient access, referral management, and preoperative clearance processes
Experience managing departmental budgets, productivity, capital planning, equipment replacement, supply costs, implants, and vendor contracts
Experience with surgical documentation, charging, coding, billing, implant tracking, and revenue reconciliation

Essential Functions/Responsibilities (but not limited to):   

Mission, Vision, and Values: Organizational mission, vision, values, and strategic goals are clearly understood and demonstrated.  Maintains a positive work and growth environment for all Surgical Services employees by supporting planned change.  Promotes KVH in the community by participating in sponsored events when available.  
Planning and Coordination of Services:  Surgical services are planned, coordinated, and delivered with the patient’s needs as the primary focus. Monitors the delivery of surgical services to ensure compliance with all regulatory agencies, including the Department of Health, as well as hospital policy; assists staff with work problems/challenges and helps to troubleshoot and resolve problems. 
Communication: Listens to and, as needed, attempts to resolve multifaceted concerns of patients, families, employees, and physicians/providers. Written and verbal communications are accurately delivered and received in a timely, clear, and appropriate manner. Communicates clearly and precisely with staff regarding expectations, operations, work methods, and processes, changes in work methods/practices, and changes in regulations. Uses interpersonal skills to give constructive feedback/criticism in a nonjudgmental, positive, and confidential manner. 
Process Improvement:  Process improvement (PI) is provided through services that reflect understanding and attempt to meet patient/customer needs and expectations.  Promotes “cost effectiveness” through identification and implementation of cost-saving measures where practical, while maintaining quality. Promotes a clean, safe work environment consistent with Department of Health standards, and trains staff in the use of Personal Protective Equipment (PPE) and reports any unsafe work conditions or occurrences through the appropriate channels.  
Budget Management: Develops the Surgery department budget, reviews/monitors monthly budget reports for expenditure appropriateness, analyzes variances, and makes adjustments or takes corrective action as needed to ensure annual budget objective compliance for: operating expenses, productivity utilization/FTE staffing requirements, use of resources, etc. Ensures that necessary supplies are ordered and available when needed.
Strategic Management: Develops and implements the Surgery department’s goals and objectives for operational effectiveness, quality measurement outcomes, service delivery modification/change, etc., and maintains current action plans.
Department Administration: Develops, administers, evaluates, and interprets Surgery policy and practice for all employees in the delivery of patient care; provides training for employees and educates them on best practices.
Staffing/Selection: Participates with HR in recruiting, interviewing, selecting, training, and evaluating Surgery employees. Assesses employees' educational needs and develops or provides educational resources to meet them. Establishes and maintains work schedules to ensure proper staffing, responds to daily staffing needs/adjustments as needed; monitors staff turnover and evaluates controllable factors/causes that influence/impact employee separations.  The Manager may work as a staff RN to cover gaps in the schedule, relieve staff for lunches and/or breaks, and during times of high volume or staffing shortages.  
Personnel Management: Acts as a role model for staff; determines appropriate staffing levels/requirements as well as experience/skills/qualifications needed; manages and motivates employee relations/behaviors/performance by inspiring through coaching, feedback, evaluation, recognition, staff meetings; conducts performance appraisals of employees; and disciplines staff as needed.   
Productivity: Monitors quantity and quality of daily work output and implements low census staffing adjustments as needed.
Customer Service: Promotes a culture of “service excellence” within the department by putting courtesy before efficiency. Ensures that employees understand customer service departmental goals, expectations, and the connection between customer experience and loyalty. Continually seek avenues to provide enhanced customer service and achieve greater efficiency within the department.  
Compliance: Demonstrates knowledge of applicable statutory, regulatory, and administrative requirements relative to Surgery department operation/accreditation and is accountable for compliance. Enforces the organization’s Infection Prevention standards and policies to minimize infection and cross-contamination among patients and staff.
Hazardous Materials: Ensures proper and safe handling and disposal of all hazardous materials
Collaboration:  Collaborates with Administration to facilitate a safe environment in situations of divert status, disaster, and emergent patient/visitor/physician-related events.  Responds as a role model for staff at KVH.  
Professional Development: Participates in other healthcare and clinic professional organizations, and networks with other OR supervisors/managers as much as possible. Supports improvement and innovation in the workplace.
Performs other duties as assigned.