Direct Care Supervisor, Medical Assistant

Direct Care Supervisor, Medical Assistant

Department: Residential Health

Employment Type: Part Time

Location: Grand Rapids, MI

Reporting To: Julia McCormack

Compensation: $20.00 - $23.00 / hour

Description

Schedule: Part-time, 24 hours per week | Night shift 6pm-6:30am | Three shifts per week | Every 3rd weekend and yearly holiday rotation | No scheduling mandation
Shift Premium: Weekend (Fri 11:00 pm - Sun 10:59 pm) $ 0.50
Department: Porter Hills Village | Assisted Living & Memory Care

What You'll Do:
The Medical Assistant (Direct Care Supervisor) is a hands-on leader who plays an essential role in supporting our RCA's and Med Tech's. This position combines strong leadership with medical assistant experience to supervise and train our staff, support residents’ daily needs, and promote a safe, respectful, and engaging community.  With a genuine passion for working with the senior population, the Direct Care Supervisor ensures that our staff and residents are supported.

Key Responsibilities

Clinical Support:

• Conduct lab draws as ordered.
• Administer treatments, injections, or medications as ordered and in accordance with state law.
• Respond to emergency calls from residents.
• Process and implement medication orders from physicians or nurse practitioners.
• Maintain communication with families and physicians regarding changes in resident care or medication.
• Perform clinical and administrative duties.

Supervisory Duties:

• Provide clinical guidance to Resident Care Assistants and Medication Technicians.
• Oversee and assist RCAs and MTs with daily responsibilities, ensuring staff demonstrate competence and compassion.
• Offer continuous coaching, training, and mentoring to care staff.
• Participate in employee performance evaluations and provide ongoing feedback.
• Support onboarding and orientation of new hires.
• Collaborate with leadership to ensure appropriate staffing coverage, including reassigning staff to meet resident needs.
• Serve as a resource and participate in staff and monthly supervisor meetings.

Resident Support:

• Ensure all documentation is accurate, descriptive, and reflective of the care provided and the resident’s response.
• Collaborate with the interdisciplinary team to support resident well-being and ensure regulatory compliance.
• Promote each resident’s autonomy and dignity, maintaining respectful and sensitive communication.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge and Expertise

• Medical Assistant Certificate (MA) from an accredited institution.
• Hands-on experience with injections and wound care.
• 1 year of experience with lab draws or possession of a Certified Phlebotomy Technician (CPT) certification.
• Ability to pass a competency evaluation conducted by an RN Instructor/Trainer.
• Minimum of 2 years of experience as a Resident Care Assistant, Med Tech, or equivalent role in a healthcare setting, required.
• Current CPR and First Aid certification, required.
• Previous experience working with older adults, preferred.
• Background in a supervisory or lead role within a fast-paced healthcare environment, preferred.
• Ability to lift and move objects up to 35 pounds without assistance.

Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Part-Time Team Members – Enjoy Vision, Mental Health Programs, Legal Plans, Voluntary Life Insurance, and more, starting on the 1st of the month after 30 days of hire. 
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay –Instantly transfer your daily earnings. 
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

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