Direct Banker I PT 20 | Southwood

Direct Banker PT20 - Capital City Bank - More than your bank, your banker.

Hours:  Part-time 20

Saturdays 12 p.m. - 4 p.m.

Sundays 1 p.m. - 4 p.m.

General Summary

Associate will handle predominantly incoming calls of a routine nature with the intent of providing client satisfaction and retention. These calls will be limited to calls about debit cards. Servicing clients is the primary function of this position with a strong focus on strengthening relationships. This position requires extensive knowledge of debit cards, how they work, and an understanding of potential fraudulent usage. Associate must be able to handle multiple tasks and have strong organizational skills. Additionally, associate will be required to meet or exceed Quality metrics as we service our clients.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Provides client with information about Bank products and services focused around Debit Cards
• Via use of a personal computer, access client data and transactions and appropriately updates account records
• Attends necessary product training sessions

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Ability to exercise sound and reasonable judgment
• Ability to apply initiative and work with little supervision
• Ability to prioritize work and multi-task
• Ability to communicate effectively and interact positively with all clients as well as internal associates
• Must be knowledgeable and familiar with PCs
• Use and knowledge of standard office equipment
• Proficiency in data entry/typing

Education

• Minimum high school diploma or equivalent required. Some college preferred. Experience in banking (call center, administration, etc.) preferred.
• Successful completion of in-house training program or other approved training program.

Working Conditions

• Regular contact with clients, associates and supervisors in an open cubical environment
• Communication via phone, e-mail and fax
• All calls are recorded; calls will be reviewed for monthly silent or side-by-side peer monitoring
• Multi-task using several computer applications
• Fast pace and occasional stressful situations
• Ability to sit for long periods of time
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits

• 401(k) with Matching
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.