Dir Business Operations

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

This role sits at the center of the Lumen Transformation Office (LTO) Orchestration team and reports directly to the VP, LTO – Modernization.
You will operate as a leader, shaping priorities, structuring complex problems, and driving executive-level alignment and execution. You will engage directly with the Senior Leadership Team (SLT), SVPs and VPs, acting as a thought partner who both supports and challenges to drive better outcomes.
You will partner closely with transformation leaders to ensure priorities are clear, decisions are data-driven, and initiatives move with speed and accountability. You will also play a critical role in preparing leaders for high-impact updates, ensuring clarity, focus, and executive readiness.
This role requires strong strategic thinking, structured problem solving, and operational discipline. You will connect strategy, governance, and execution across the LTO while maintaining a constant pulse on the enterprise agenda.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

Translate leadership priorities into clear problem statements, workplans, and decision frameworks
Structure complex, ambiguous challenges into actionable insights and recommendations
Build high-quality executive materials and deliver impactful presentations that drive decisions and alignment in the room
Engage directly with SLT, SVPs, VPs; probe, challenge, and coach to improve thinking and outcomes.
Prepare senior leaders for executive forums; ensure messaging is clear, focused, and positioned for success.
Drive alignment and maintain momentum across initiatives; step in and push work over the line when needed.
Operate with urgency and ownership; get into the details and lead execution, not just coordination.
Make informed decisions in fast-moving situations and keep work progressing without delays.
Maintain a strong pulse on the strategic agenda; connect initiatives to enterprise priorities.
Tick, tie, and synthesize inputs across teams into a single, coherent view of priorities and progress.
Drive accountability across leaders through clear tracking, follow-up, and escalation when needed.
Identify risks, gaps, and opportunities and proactively drive resolution.
Reinforce a high-performance culture grounded in clarity, accountability, and execution discipline.

What We Look For in a Candidate

Required Qualifications:
8–12+ years of experience in strategy, transformation, business operations, or executive-level support roles.
Proven ability to operate at the SLT, SVP, and VP level with confidence and credibility.
Strong presence with the ability to influence, challenge, and coach senior leaders.
Demonstrated ability to lead high-impact conversations and guide decision-making in executive forums.
Exceptional ability to build clear, compelling, and executive-ready presentations.
Bias for action; consistently steps in to drive work forward and close gaps.
Sound judgment and willingness to make decisions in ambiguous environments.
Strong understanding of enterprise strategy and ability to stay aligned to shifting priorities.
Excellent synthesis skills; able to connect, simplify, and align multiple inputs into a clear direction.
Strong accountability mindset; holds self and others to high standards on delivery.
High attention to detail with a focus on quality and accuracy.
Ability to balance strategic thinking with hands-on execution.
 
Preferred Qualifications:
Experience in the telecommunications and/or cloud domains are preferred.

Compensation

Learn more about Lumen's:

• Benefits
• Bonus Structure

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Requisition #: 343474

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.