Digital Services Technical Lead

***Top 3 things the candidate must have are as follows:
1. Strong AWS SRE
2. Excellent Communicator
3. Empowered High Performer

Summary:
As a Digital Services Technical Lead, you will lead initiatives and build processes to advocate for modern software practices through a DevSecOps Methodology.

The Digital Services Technical Lead will have the technical skills to drive innovation and collaboration between diverse teams of Software Developers, AWS Site Reliability Engineers, Automation Engineers, Testing Engineers, Network Engineers, Database Engineers, Cloud Operations Engineers, Tools Engineers, Application Developers, and Security experts. This is a technical hands-on role. Technical expertise is required. The ideal candidate will have hands-on experience configuring and supporting Windows server systems in a production environment including knowledge and experience of Windows Active Directory, GPO’s, Certificate Management, DNS, and technical support.

Key job responsibilities
• Technical design, development and solutioning of new technology and implementations.
• Be a key technical leader to drive maturity of current software development and continuous delivery of highly visible applications.
• Proven track record in senior consulting or advisory roles with current hands on experience, driving strategic change and digital adoption across multiple business units.
• Expertise in overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.
• Understand the technical and business environment to be able to assess the true impact and risks and be able to quickly provide executive level communication regarding the status of an event.
• Responsible for responding to RFIs and drafting technical approach responses that align to our roadmap and strategic agenda.
• Technical skills using modern tools and observability metrics to identify and troubleshoot recurring enterprise or cloud platform issues and own initiatives to drive improvements.
• Monitor and manage communications during high impact events via relevant channels.
• Prioritize, manage, and own emerging and developing customer issues from start to finish.
• Utilize enterprise domain expertise on monitoring and alerting tools & practices.
• Identify areas where standardization of process will aid incident response.
• Ensure standards are maintained within the technical engineering teams.
• Identify inefficiencies in team process and create plans to address them.
• Set the foundation for success by creating a standard approach for how our data, systems, and new technologies like AI and digital dashboards connect and work together, including tools for managing data, finances, design, equipment, and project progress.
• Create and review documentation as appropriate, such as documentation for incident events and actions taken, root cause analysis and actions needed, design new standard procedures for mitigations, etc.
• Participate in Agile sprints to evolve business processes, technologies, and drive optional improvements.

Required Skills:

• 12+ years of experience building/operating on AWS, networking, IT Security tools, databases and tools
• Hands-on technical expertise in DevSecOps, security, automation, application development, databases, implementation, integration, and release management.
• Real world experience with establishing and maturing application development and CICD towards progressive delivery.
• Strong experience and ability to work with Terraform for infrastructure as code solutions.
• Strong understanding of identity access management roles, permissions, etc.
• Experience in using tools in an AWS Cloud environment (CloudWatch, OpenSearch) and security tools security tools such as Aqua, DLP, etc.)
• Strong hands-on experience with Kubernetes-based containerized applications (AWS EKS) including spring boot-based container services.
• Experience with Gitlab CICD including enabling environments, feature flags, and DORA Metrics aggregation.
• Experience with tools to be used during real time monitoring, alerting, diagnostics during incident.
• Experience with observability tools such as Datadog.
• Coding proficiency in at least one software language (e.g., Python, C, C++, Java, Ruby).
• Must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail.
• Strong analytical acumen, solid technology experience, business judgment, and an ability to dive deep to solve complex problems.
• Must have the leadership presence and communication skills to effectively work with customers at all levels of their organization.
• Ability to communicate in writing and verbally complex technical matters clearly and concisely
• Possess a passion and desire for leading the resolution of critical incidents.
• Ability to manage communication for critical incidents in an impromptu manner and ensure detailed technical solutions are actioned, assigned with timelines resulting in timely resolutions.
• Ability to facilitate multi-stakeholder technical root cause sessions, provide a roadmap for future changes and lead the implementation of those changes.
• Experience with PaaS (Platform as a Service) environments.
• Knowledge of network administration and management principles.
• Familiarity with remote access software including SFTP, RDP (Citrix) and PCoIP/DCV (AWS Workspaces) (AWS Session Manager) protocols.
• Strong analytical skills with attention to detail in problem-solving scenarios.
• AWS Solutions Architect – Professional
• AWS Certified Security - Specialty Certification

Education/Experience:
• Bachelor's degree in computer science, software engineering or relevant field required.