Digital Program Manager

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Digital experiences across Email and Web play a critical role in how Genesys connects customers and prospects with relevant content, campaigns, and solutions. The Digital Program Manager owns the coordinated delivery of complex Demand Generation programs from intake through launch, creating the structure, visibility, and cross-functional alignment needed to deliver high-impact digital experiences at enterprise scale.

This role independently leads multiple concurrent programs across Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Web Engineering. You will influence priorities, clarify ownership and decision points, manage interconnected dependencies, and help teams navigate risks and tradeoffs while maintaining clear accountability for launch readiness.

Working in close partnership with the PMO and cross-functional stakeholders, you will strengthen planning and delivery practices that improve predictability, collaboration, and program outcomes. Your work will help Genesys deliver more relevant and effective digital experiences for customers and prospects while enabling Demand Generation teams to execute with greater clarity and efficiency.

The role offers meaningful exposure to global, enterprise-level marketing initiatives and opportunities to expand expertise across digital channels, program operations, analytics, and cross-functional delivery. You will have visibility across strategic initiatives and the opportunity to shape how complex Email and Web programs move from business priorities to measurable digital outcomes.

Key Responsibilities:

• Own end-to-end program coordination for Email and Web initiatives from intake and scoping through launch and retrospective, establishing clear priorities, timelines, milestones, ownership, and success measures
• Drive integrated planning across multiple concurrent digital programs, surfacing dependencies, resource constraints, risks, and tradeoffs early to improve delivery predictability and launch readiness
• Lead kickoff meetings, scoping sessions, and program cadences that align Demand Generation, Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Engineering around shared commitments and decisions
• Translate business requirements into actionable program plans with clear owners, deadlines, dependencies, decision points, and measurable outcomes
• Partner with Email and Web teams to align program milestones with campaign and channel release schedules, improving coordination and reducing delivery risk
• Monitor program health and drive resolution of blockers, providing stakeholders and leadership with timely visibility into milestones, dependencies, risks, decisions, and launch readiness
• Coordinate launch readiness and post-launch evaluation to confirm deliverables meet agreed requirements and connect program execution with defined success measures and digital performance
• Lead retrospectives and implement scalable program management practices that strengthen cross-functional collaboration, operational efficiency, and delivery predictability

Required Qualifications:

• 5+ years of program or project management experience supporting digital, web, digital marketing, or technology initiatives for global, cross-functional teams
• Demonstrated experience independently managing complex initiatives from intake and planning through execution, launch, and post-launch evaluation
• Proven ability to manage multiple concurrent programs with interconnected timelines, stakeholders, priorities, resources, and dependencies
• Strong background in roadmap planning, dependency management, risk mitigation, stakeholder alignment, decision facilitation, and launch coordination
• Experience partnering across multidisciplinary teams such as Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, or Engineering
• Strong written, verbal, and presentation skills, with the ability to communicate complex program information clearly to delivery teams, cross-functional stakeholders, and leadership
• Experience using project and program management platforms such as Jira, Asana, Monday.com, Confluence, or comparable tools
• Strong organizational, prioritization, and problem-solving capabilities, with demonstrated ability to exercise sound judgment and work autonomously in a global, matrixed, remote environment

Preferred Qualifications:

• Experience supporting enterprise SaaS, technology, global corporate websites, or large-scale digital marketing programs
• Experience applying program management practices to Email and Web channels, including campaign planning, release planning, or coordinated digital launches
• Familiarity with digital analytics, experimentation, and optimization platforms such as Google Analytics, Adobe Analytics, Looker, Tableau, Optimizely, or related tools

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$87,700.00 - $154,300.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.