Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a dynamic enterprise environment. This role is responsible for hardware deployments, workstation refreshes, equipment moves, installations, and day-to-day technical support activities. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience working in high-volume support environments.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, peripherals, and end-user technology.
• Perform hardware deployments, system installations, equipment refreshes, and moves, adds, and changes (MACs).
• Configure, install, and replace workstations, monitors, docking stations, printers, and other IT equipment.
• Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner.
• Support Microsoft Office Suite applications and assist users with productivity-related issues.
• Manage and prioritize support requests in a fast-paced, high-volume ticketing environment.
• Document incidents, requests, troubleshooting steps, and resolutions in the ticket management system.
• Coordinate workstation setups, office relocations, and technology moves for end users.
• Provide exceptional customer service while communicating effectively with both technical and non-technical users.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain asset inventory and assist with lifecycle management of end-user devices.
• Support evening and weekend work as required to accommodate deployments, upgrades, and business needs.

Required Qualifications

• Experience supporting desktop hardware, software, and end-user technologies in a corporate environment.
• Hands-on experience with hardware deployments, equipment refreshes, installations, and MAC (Moves, Adds, Changes) activities.
• Proficiency with Microsoft Office Suite applications, including troubleshooting user issues.
• Experience working in a high-volume service desk or desktop support environment.
• Strong customer service orientation with a professional and dependable work ethic.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Strong troubleshooting and problem-solving abilities.

Preferred Qualifications

• Experience with Windows desktop operating systems in an enterprise environment.
• Familiarity with ticketing systems and IT service management practices.
• Experience with asset management and hardware inventory tracking.
• Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.

Skills

• Desktop Support
• Hardware Deployments & Refreshes
• Moves, Adds & Changes (MACs)
• Microsoft Office Suite
• Ticketing Systems
• Hardware & Software Troubleshooting
• End-User Support
• Asset Management
• Customer Service
• Technical Documentation

This role is ideal for a hands-on IT professional who enjoys supporting users, managing workstation deployments, and delivering high-quality technical support in a fast-paced environment.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $26.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Charlotte,NC.

Application Deadline

This position is anticipated to close on Sep 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.