Desktop Support Technician
Boost your chances before you apply.
Fire Fighter Sales & Service Co.
Cranberry Township, PA, US
Summary
The technician will diagnose and resolve complex hardware and software issues while managing service tickets and asset documentation. They will also support technology rollouts, maintain mobile devices, and develop automated solutions using PowerShell.
Job Description
Job Details: Job Location: Cranberry Township - Cranberry Township , PA, Education Level: 2 Year Degree, Salary Range: Undisclosed, Travel Percentage: None, All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.
End User & Technical Support
Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
Ensure timely resolution of service tickets in alignment with departmental service level expectations.
Support hardware and software upgrades, system implementations, and technology rollouts.
Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
Provide on-site and remote support for conference room technologies and executive presentations as needed.
Automation & Continuous Improvement
Develop and implement automated technology solutions using scripting tools such as PowerShell.
Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
Analyze support data trends to recommend proactive solutions.
Training & Leadership
Develop and deliver end-user training materials and sessions as required.
Mentor junior support technicians and provide technical guidance.
Collaborate with IT team members to ensure consistent service standards and knowledge sharing.
What You Bring
Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
Advanced knowledge of:
PC repair and configuration
Microsoft Windows operating systems
Microsoft Office applications
Software deployment tools (SCCM or similar platforms)
Intermediate knowledge of:
TCP/IP networking concepts
Windows networking and security
Strong analytical and problem-solving abilities.
Advanced written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation.
Ability to work independently and collaboratively within a team.
Qualifications:
All Lines Technology is a leader in Edge to Cloud solutions that enable our customers to achieve optimal results utilizing best-of-breed technology solutions and services. Founded in 2000, All Lines Technology has steadily grown as a trusted advisor for our customers and partner, locally, nationally, and globally. Our goal is to help companies streamline and improve the way they buy, implement, and manage their technology needs. All Lines has an experienced and robust technical and sales staff that supports our broad range of customers from start-ups to Fortune 500. By leveraging cutting-edge technology and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service and security.
Founded
1946
Company size
51-200 employees
Industry
Construction
Org type
Public Company
Headquarters
Warrendale, PA
