Desktop Support Specialist
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The CCS Companies
Norwood, MA, US
Summary
The specialist provides high-quality desktop support by resolving technical user issues and managing PC installations, imaging, and upgrades. They collaborate with Network Support to ensure all peripherals and hardware are connected and operational within the corporate network.
Job Description
Job Details: Job Location: Norwood Office - Norwood, MA, Position Type: Regular Full Time, Education Level: Associates or 2 Year Degree, Salary Range: $24.00 - $29.00Hourly, Travel Percentage: Up to 25%, Job Shift: Full Time, Job Category: Information Technology, The Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction.
ESSENTIAL FUNCTIONS:
Responds to user helpdesk requests and answers telephone inquiries.
Prioritizes and resolves technical issues to ensure timely completion of work orders.
Manages PC installations, imaging, upgrades, and patches.
Troubleshoots and resolves problems related to hardware and software.
Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
Tracks, updates, and manages issues using IT ticketing software.
Other duties as assigned by management.
QUALIFICATIONS
2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
Technical expertise in the following areas is preferred:
PC hardware/software troubleshooting and repair;
Windows 10/11 support;
VPN Installs;
TCP/IP Network Configurations and remote communication;
Laptop Support; website troubleshooting, and Microsoft Office installs.
Strong ability to prioritize work and meet deadlines.
Excellent multitasking skills in a fast-paced environment.
A "service" ethic toward internal customer base.
Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS
Associates Degree required. Bachelor's Degree preferred.
Qualifications:
The CCS organization provides expert solutions in the following focused specialties:
• Credit Collection Services (CCS):
CCS is widely recognized as one the nation’s largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast.
CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities.
• Customer Contact Solutions (CCS):
CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions.
• ClaimAssist (a division of the CCS Companies):
ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims.
To view our current job openings, please visit www.CCSCareers.com.
Founded
1966
Company size
501-1,000 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Norwood, Massachusetts
The CCS organization provides expert solutions in the following focused specialties:
• Credit Collection Services (CCS):
CCS is widely recognized as one the nation’s largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast.
CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities.
• Customer Contact Solutions (CCS):
CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions.
• ClaimAssist (a division of the CCS Companies):
ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims.
To view our current job openings, please visit www.CCSCareers.com.
Founded
1966
Company size
501-1,000 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Norwood, Massachusetts
