Desktop Support Engineer
Boost your chances before you apply.
SpikeIT Global Solutions, Inc.
Newark, NJ, US
Summary
Provide Level 1 and 2 technical support via phone, email, and remote tools for hardware, software, network, and printer issues. Manage ticketing systems, asset tracking, and vendor coordination while maintaining high standards of customer service.
Job Description
Company Description
Job Description
Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.
You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.
Requirements:
- 4–6 years’ experience or college degree
- Windows AD, Office 365, DHCP, DNS, LAN/WAN
- Ticketing system, asset management, vendor coordination
- Strong customer service and communication skills
- Saturday and holiday availability
Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.
Note:
- Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
- Must be available to work Saturdays and certain holidays as part of a 24/7 support team.
Additional Information
All your information will be kept confidential according to EEO guidelines.
SpikeIT is a premier IT services and development firm specializing in cloud-driven digital transformation. As a trusted partner, SpikeIT simplifies complex digital journeys for businesses worldwide, delivering innovative, cost-effective solutions that align technology with strategic goals. With proven cross-sector expertise, the company turns challenges into measurable outcomes, emphasizing agility, security, and ROI.
Core Offerings
SpikeIT's portfolio spans end-to-end services:
Strategy and Consultation: Aligning tech with business objectives to accelerate transformation.
Cloud Transformation:
Secure, scalable migrations enabling fast, hassle-free transitions and innovation.
Data & AI: Data engineering and AI-driven insights for smarter decision-making and growth.
Cyber Security:
Comprehensive protection for digital assets.
Application & Web Development:
Custom, modern, scalable apps tailored to unique goals.
IT Services Management (ServiceNow):
Optimized operations through tailored implementations.
Boasting 68% excellence in business strategy alignment and 93% in technology solutions, SpikeIT harnesses next-gen cloud and AI to empower clients across industries.
Transformation Process
SpikeIT's streamlined approach includes:
Identify Business Challenges: Collaborative goal-setting to define pain points.
Gather & Integrate Data: Unifying sources for real-time insights.
Analyze & Optimize: AI-powered analytics for actionable, innovative outcomes.
Why Choose SpikeIT?
Cost-Effectiveness: Balanced models ensuring innovation with ROI.
Innovative Tech: Cutting-edge cloud/AI acceleration.
Expert Support: Continuous guidance, custom solutions, and global partnerships.
Headquartered with a focus on lasting value, SpikeIT invites collaboration for your next project. Contact: +1 732-820-0276 | [email protected]. Visit spikeitglobal.com for more.
Founded
2012
Company size
51-200 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Hamilton, New Jersey
SpikeIT is a premier IT services and development firm specializing in cloud-driven digital transformation. As a trusted partner, SpikeIT simplifies complex digital journeys for businesses worldwide, delivering innovative, cost-effective solutions that align technology with strategic goals. With proven cross-sector expertise, the company turns challenges into measurable outcomes, emphasizing agility, security, and ROI.
Core Offerings
SpikeIT's portfolio spans end-to-end services:
Strategy and Consultation: Aligning tech with business objectives to accelerate transformation.
Cloud Transformation:
Secure, scalable migrations enabling fast, hassle-free transitions and innovation.
Data & AI: Data engineering and AI-driven insights for smarter decision-making and growth.
Cyber Security:
Comprehensive protection for digital assets.
Application & Web Development:
Custom, modern, scalable apps tailored to unique goals.
IT Services Management (ServiceNow):
Optimized operations through tailored implementations.
Boasting 68% excellence in business strategy alignment and 93% in technology solutions, SpikeIT harnesses next-gen cloud and AI to empower clients across industries.
Transformation Process
SpikeIT's streamlined approach includes:
Identify Business Challenges: Collaborative goal-setting to define pain points.
Gather & Integrate Data: Unifying sources for real-time insights.
Analyze & Optimize: AI-powered analytics for actionable, innovative outcomes.
Why Choose SpikeIT?
Cost-Effectiveness: Balanced models ensuring innovation with ROI.
Innovative Tech: Cutting-edge cloud/AI acceleration.
Expert Support: Continuous guidance, custom solutions, and global partnerships.
Headquartered with a focus on lasting value, SpikeIT invites collaboration for your next project. Contact: +1 732-820-0276 | [email protected]. Visit spikeitglobal.com for more.
Founded
2012
Company size
51-200 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Hamilton, New Jersey
