Desk Assistant - Dolphin Cove
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American Campus Communities
New York, NY, US
Summary
The Desk Assistant is responsible for maintaining community standards, safety, and security while providing customer service to residents and guests. They also perform administrative tasks such as managing logs, assisting with check-ins, and interpreting property policies.
Job Description
Desk Assistant - Dolphin Cove
Department: Property Admin
Employment Type: Part Time
Location: Dolphin Cove - Staten Island, NY
Reporting To: Resident Experience Manager
Compensation: $17.50 / hour
Description
The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.
Essential Duties and Responsibilities (other duties may be assigned):
MAINTAIN COMMUNITY STANDARDS AND SAFETY
- Assist in identifying and reporting maintenance and safety problems.
- Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
- Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
- Assist in security checks of the property while on duty.
- Know emergency telephone numbers.
- Assist in the supervision of student conduct and noise levels throughout the Community (i.e. periodic checks of front fire lane and other areas as assigned), and the notification of the On-Call PA's for other issues.
- Assist in the communication and interpretation of policies and regulations.
- Assist in maintaining established quiet hours.
ASSIST STUDENTS: PROVIDE CUSTOMER SERVICE
- Assist in the welcoming and orientation of new residents (i.e. helping in the location of rooms and available facilities, etc.)
- Assist in providing information on campus services and agencies.
- Ensure that proper procedures are adhered to in the issuance and return of equipment.
- Assists guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.
PERFORM ADMINISTRATIVE TASKS
- Assist the professional staff during check-in and check-out.
- Maintain all administrative logs as designated by the professional staff.
- Perform other tasks as assigned by the management staff.
- Maintain punctuality to assigned shifts.
American Campus Communities Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
- A High School diploma or equivalent and related experience.
- Customer service experience.
Blending our grassroots expertise, flexible approach and depth of resources, American Campus Communities delivers customized solutions to create the communities Where students love living.®
You won’t find a team more passionate about what they do. To attract and retain exceptional talent, we have created a work environment that is motivating and rewarding, allowing our employees to rise as high as their ambition, and earning ACC accolades including Great Place to Work Certification, Forbes Most Trustworthy Companies, NAHB Development Firm of the Year, and Texas Monthly Best Companies to Work for in Texas. We love what we do, and it shows.
From our humble beginning in 1993 with four employees and a single management contract, ACC has become the nation's largest developer, owner and manager of high-quality student housing communities. Housing more than 128,000 students on more than 90 university campuses across the nation, we’re dedicated to consistently providing every resident with an environment conducive to healthy living, personal growth, academic achievement and professional success.
Founded
1993
Company size
1,001-5,000 employees
Industry
Real Estate
Org type
Public Company
Headquarters
Austin, TX
Blending our grassroots expertise, flexible approach and depth of resources, American Campus Communities delivers customized solutions to create the communities Where students love living.®
You won’t find a team more passionate about what they do. To attract and retain exceptional talent, we have created a work environment that is motivating and rewarding, allowing our employees to rise as high as their ambition, and earning ACC accolades including Great Place to Work Certification, Forbes Most Trustworthy Companies, NAHB Development Firm of the Year, and Texas Monthly Best Companies to Work for in Texas. We love what we do, and it shows.
From our humble beginning in 1993 with four employees and a single management contract, ACC has become the nation's largest developer, owner and manager of high-quality student housing communities. Housing more than 128,000 students on more than 90 university campuses across the nation, we’re dedicated to consistently providing every resident with an environment conducive to healthy living, personal growth, academic achievement and professional success.
Founded
1993
Company size
1,001-5,000 employees
Industry
Real Estate
Org type
Public Company
Headquarters
Austin, TX
