Deposit Ops Specialist - Research and Adjustment
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BANK FIRST
Manitowoc, WI, US
Summary
Responsible for daily deposit operations including wire transfers, GL account reconciliation, and processing legal requests like subpoenas and levies. The role also involves managing fraud cases, overdraft decisions, and providing operational support to tellers and customer service representatives.
Job Description
Job Details: Job Location: Bank First Eighth Street - Manitowoc, WI, Salary Range: Undisclosed, Why Work at Bank First
At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
Why You’ll Love Working Here
Imagine a workplace where:
Your career growth is supported through training, mentoring, and advancement opportunities
Flexibility allows you to balance work and life without compromise
Your contributions directly impact guests and communities you care about
You’re part of a culture built on respect, collaboration, and empowerment
At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
About the Role: Research and Adjustment
The Research and Adjustment position is responsible for a range of duties related to the daily deposit operations of the bank, including core system functions, information verification, and customer service.
Responsibilities:
Process incoming and outgoing, foreign and domestic wire transfers
Reconcile and manage bank’s daily cash position
Reconcile Check Reconciliation System (CRS) and Financial Management System (FMS) daily
Reconcile various GL accounts daily; research out of balance items.
Process incoming requests, including subpoenas and levies, from various sources (government entities, court action, attorneys)
Responsible for submitting federal and state interest withholding
Process annual escheatment
Review and track W-8 BEN customers for accuracy and renewals
Process foreign checks
Process check adjustments and duplicate items & stop payments
Team member of the Fraud Squad
Submit check fraud cases
Review and process overdraft decisions
Responsible for the Charge off deposit account process
Complete weekly administrative tasks for CDARS and ICS programs
Provide support to Tellers and Customer Services Representatives at all Bank First locations
Provide support to Deposit Operations co-workers in their absence
Lockbox Processing
Review closed deposit accounts
Follow procedures and share knowledge with others
Accept and provide assistance for special projects as needed
#INDBFQualifications: What We’re Looking For
Associates degree in business or accounting and banking experience preferred.
A thorough knowledge of bank products and services
Proficient use of computers, spreadsheets and various database systems. Strong Word and Excel knowledge
Knowledge or ability to learn applicable banking and/or regulatory policies and procedures
Effective verbal and written communication skills
Strong interpersonal skills
Excellent organizational skills
Proven analytical and customer service skills
Effective problem solving and decision making skills
Ability to handle self professionally
Strong ethical focus
About Bank First
Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.
Our Culture & Vision
We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.
Our Values
Relationship Based | Community Focused | Innovative Solutions | Value Driven
Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.
Bank First is headquartered in Manitowoc, Wisconsin. Through a combination of acquisitions and de novo offices, our Bank has expanded to serve the financial needs of those throughout Wisconsin. Our growth has been achieved through our relationship-based model of banking. We take pride in knowing our customers on a personal level and working together to create value for themselves, their families, and the communities in which we live.
As a result of our growth throughout the State of Wisconsin, our valued customers have access to an increased lending capacity, a wider range of products and services, an expanded branch network, and a larger team of bankers dedicated to providing superior financial solutions that are value driven. Bank First employs over 300 full-time equivalent staff and has been consistently named one of the best banks to work by American Banker.
At Bank First, we strive for excellence, not only for our customers, but for our employees, community, and shareholders as well. Our focus on excellence has resulted in Bank First being recognized as one of the top performing banks in the United States. We are one of 26 banks in the country to be awarded the Raymond James Community Bankers Cup. The award recognizes the top 10% of community banks in the nation based on profitability, operational efficiency, and balance sheet metrics. Additionally, we have been recognized on the Keefe, Bruyette & Woods Bank Honor Roll.
As Bank First looks to the future, we will continue to focus on our relationship-based model of banking and expanding our reach throughout the State of Wisconsin. Bank First will continue to expand through organic growth and in the form of de novo branches and strategic acquisitions in the coming years and is excited for the opportunity to provide superior products and services to a larger base.
Member FDIC | Equal Housing Lender.
Founded
1894
Company size
201-500 employees
Industry
Banking
Org type
Public Company
Headquarters
Manitowoc, WI
Bank First is headquartered in Manitowoc, Wisconsin. Through a combination of acquisitions and de novo offices, our Bank has expanded to serve the financial needs of those throughout Wisconsin. Our growth has been achieved through our relationship-based model of banking. We take pride in knowing our customers on a personal level and working together to create value for themselves, their families, and the communities in which we live.
As a result of our growth throughout the State of Wisconsin, our valued customers have access to an increased lending capacity, a wider range of products and services, an expanded branch network, and a larger team of bankers dedicated to providing superior financial solutions that are value driven. Bank First employs over 300 full-time equivalent staff and has been consistently named one of the best banks to work by American Banker.
At Bank First, we strive for excellence, not only for our customers, but for our employees, community, and shareholders as well. Our focus on excellence has resulted in Bank First being recognized as one of the top performing banks in the United States. We are one of 26 banks in the country to be awarded the Raymond James Community Bankers Cup. The award recognizes the top 10% of community banks in the nation based on profitability, operational efficiency, and balance sheet metrics. Additionally, we have been recognized on the Keefe, Bruyette & Woods Bank Honor Roll.
As Bank First looks to the future, we will continue to focus on our relationship-based model of banking and expanding our reach throughout the State of Wisconsin. Bank First will continue to expand through organic growth and in the form of de novo branches and strategic acquisitions in the coming years and is excited for the opportunity to provide superior products and services to a larger base.
Member FDIC | Equal Housing Lender.
Founded
1894
Company size
201-500 employees
Industry
Banking
Org type
Public Company
Headquarters
Manitowoc, WI
