Department Coordinator

Overview

Department Coordinator

Roto-Rooter Services Company is currently seeking an experienced Department Coordinator to assist growing water restoration department and Excavation department for our Los Angeles South branch located in Palm Springs, CA. The hourly range for this position is $20.00-$23.00, depending on experience!

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an outstanding customer experience.  The Department Coordinator serves as the central point of communication for both the water mitigation projects and excavation projects, ensuring jobs are scheduled, documented, and completed efficiently from initial loss through final invoicing. This individual works closely with customers, insurance carriers, adjusters, technicians, and management to ensure exceptional service and operational excellence.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Change Ordinance for Employers and the California Fair Chance Act.

Responsibilities

• Maintains regular communication with customers/technicians throughout the process
• Coordinates with insurance adjusters, third-party administrators, and property managers
• Helps to maintain documentation, including photos, estimates, and insurance paperwork
• Maintains accurate records within company software and management systems
• Supports the restoration team in achieving operational and customer satisfaction goals
• Other Duties as assigned by branch management.

Requirements

• High school diploma or equivalent required.
• Prior office experience is preferred
• Individuals must be able to speak and write in English. They must have good written and oral communication skills for effective customer service
• Work in close proximity to coworkers in an open environment.
• Handle sensitive financial and or personal customer information.
• Basic computer, Microsoft Office, and email knowledge is required.

Benefits

At Roto-Rooter we believe our greatest investment is in our employees.  We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.