Dental Receptionist

Job Details: Level: Experienced, Job Location: Tanasbourne Clinic - Hillsboro, OR, Education Level: High School Diploma or Equivalent, Salary Range: $19.94 - $25.94Hourly, Job Shift: Day, Job Category: Customer Service, Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Job Title:  Spanish-speaking Dental Receptionist
Department:  Dental
Reports To:  Clinic Manager
Work Type:  On-Site
Classification: Full-Time, Non-Exempt
Language Differential:  Eligible

SUMMARY

The Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHCs mission. The Dental Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.). This position is responsible for collecting and recording patient information when checking patients in and scheduling appointments.

Essential Job Duties

Welcomes patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalism
Gathers visit reason, accurately schedules return visits and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)
Checks patients in and verifying that patient information is accurate
Processes co-payments and completes daily deposit reconciliation and assists with bank runs
Scrubs upcoming schedules and patient charts daily for any missing information, payments due or other information to be collected at check-in
Confirms patients’ insurance eligibility and coverage information
Scans & indexes documentation into medical records according to NHCs policies and procedures
Receives, documents, and routes messages and to appropriate clinical staff
Assists in new employee training on specific tasks, as needed
Works collaboratively in a team environment with a spirit of cooperation
Performs other duties as assigned

Qualifications: QUALIFICATIONS

Education and/or Experience

This position requires a high school diploma or equivalent
At least one year experience in a fast-paced customer service setting is required, preferably in a dental or healthcare setting
Previous Epic or EHR experience is preferred
Basic knowledge of dental terminology is preferred
Ability to fluently speak, read, and write in Spanish is required

Knowledge, Skills, Abilities & Behaviors

Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
Basic knowledge of dental terminology and insurance billing terms
Ability to enter in data accurately with attention to detail
Ability to maintain confidentiality and comply with HIPAA policies
Ability to work in a fast-paced environment
Ability to utilize multiple line telephone
Ability to learn and adapt to changing information and/or policies and procedures
Must be able to display sensitivity to the population and patients served
Must be able to demonstrate a record of reliable attendance and punctuality
Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
Ability to proficiently use EPIC Wisdom Electronic Health Record

WORKING CONDITIONS

Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.
Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.
The noise level in the work environment is usually moderate to high.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.