Deck Supervisor

The Deck Supervisor is responsible for overseeing daily pool-deck operations and ensuring a safe, organized, professional, and engaging environment for swimmers, instructors, and families.

The Deck Supervisor serves as a leader on the pool deck and is responsible for supporting instructors, maintaining safety standards, monitoring swimmer progress, assisting with pool operations, and ensuring that every family receives the Golden Experience that Goldfish Swim School is known for.

This position requires strong leadership, communication, attention to detail, accountability, and the ability to remain actively engaged throughout the entire shift.

Reporting Structure

The Deck Supervisor reports directly to the Pool Operations Manager and the Wet Side Assistant General Manager (AGM). The Deck Supervisor is expected to follow direction from both leaders, communicate operational concerns promptly, and work collaboratively with management to ensure the pool deck operates safely, efficiently, and consistently.

The Deck Supervisor is also responsible for communicating important information regarding instructors, swimmers, pool operations, staffing, safety, and customer experience to the Pool Operations Manager and Wet Side AGM.

Essential Responsibilities

Pool Deck Operations & Safety

• Maintain constant awareness of all activities occurring on the pool deck.
• Ensure all swimmers are properly supervised at all times.
• Enforce all Goldfish Swim School safety procedures and policies.
• Immediately address unsafe behavior or conditions.
• Ensure the pool deck remains clean, organized, and free of hazards.
• Monitor instructors to ensure proper student-to-teacher ratios are maintained.
• Ensure instructors are actively engaged with their assigned swimmers.
• Assist with emergency procedures when necessary.
• Report any safety concerns, incidents, or injuries to the Pool Operations Manager and Wet Side AGM immediately.
• Ensure the pool deck maintains a professional and welcoming appearance.

Instructor Leadership & Support

• Provide leadership, direction, and support to instructors throughout each shift.
• Ensure instructors are prepared and in their assigned locations before classes begin.
• Monitor instructor performance and provide constructive feedback.
• Coach instructors on proper teaching techniques, class management, and swimmer engagement.
• Ensure instructors are following curriculum and teaching skills appropriate for each swimmer's level.
• Assist instructors with challenging swimmers or classroom situations.
• Help maintain a positive, energetic, and professional teaching environment.
• Step in to teach classes when staffing needs require it.
• Hold instructors accountable for following Goldfish standards and expectations.
• Communicate staff concerns, performance issues, and accomplishments to the Pool Operations Manager and Wet Side AGM.

Swimmer Progress & Skill Evaluation

• Monitor swimmer development and progress throughout classes.
• Identify swimmers who demonstrate readiness to advance to the next level.
• Identify swimmers who may be struggling or remaining in the same level for an extended period.
• Communicate swimmer concerns and recommendations to management.
• Ensure instructors are properly documenting swimmer progress.
• Conduct swimmer skill evaluations when assigned.
• Provide instructors with feedback regarding swimmer development.
• Help ensure swimmers are receiving instruction appropriate to their individual skill level.
• Encourage instructors to celebrate swimmer achievements and create a positive learning environment.

Pool Operations & Chemistry

• Monitor overall pool conditions throughout the shift.
• Ensure required pool chemistry checks are completed according to company procedures.
• Monitor chlorine, pH, temperature, and overall water quality.
• Report abnormal chemical readings to the Pool Operations Manager and Wet Side AGM immediately.
• Report issues involving pumps, filtration systems, chemical systems, or other pool equipment.
• Assist management with maintaining proper pool operating standards.
• Ensure required operational checks are completed and documented.
• Maintain awareness of any conditions that could affect swimmer safety or the quality of the pool environment.

Attendance & Staffing

• Monitor instructor attendance and punctuality.
• Ensure instructors are clocked in and ready for their scheduled shifts.
• Communicate call-outs, tardiness, and staffing concerns to management.
• Assist management with identifying coverage when staffing issues occur.
• Ensure classes begin and end on time.
• Monitor transitions between classes to ensure the deck remains organized and prepared.
• Ensure instructors remain in their assigned areas unless otherwise directed.

Customer Service & The Golden Experience

The Deck Supervisor is expected to help create the Golden Experience for every family who enters Goldfish Swim School.

Responsibilities include:

• Maintain a friendly, welcoming, and positive presence on the pool deck.
• Greet and acknowledge families when appropriate.
• Assist families with basic questions or concerns.
• Ensure swimmers feel encouraged, supported, and celebrated.
• Help create a fun and energetic environment for children.
• Recognize swimmer accomplishments and milestones.
• Ensure instructors are creating meaningful connections with swimmers.
• Address deck-related concerns professionally and respectfully.
• Escalate complaints or complex customer concerns to the Pool Operations Manager or Wet Side AGM when necessary.
• Represent Goldfish Swim School in a way that reflects our commitment to safety, fun, and exceptional service.

Every interaction should contribute to creating a Golden Experience for our swimmers, families, and team members.

Leadership Expectations

The Deck Supervisor is expected to:

• Lead by example at all times.
• Demonstrate professionalism, reliability, and accountability.
• Maintain a positive attitude during busy or challenging shifts.
• Communicate clearly and respectfully with team members and families.
• Follow direction from the Pool Operations Manager and Wet Side AGM.
• Hold instructors accountable to Goldfish standards.
• Provide coaching and feedback in a professional and constructive manner.
• Remain actively engaged on the pool deck.
• Avoid unnecessary personal phone use while working.
• Maintain a clean, organized, and professional appearance.
• Take initiative instead of waiting to be directed.
• Support management with daily operational needs.
• Help create a team culture based on teamwork, positivity, accountability, and the Golden Experience.

Performance Standards

The Deck Supervisor will be evaluated in the following areas:

Safety

Maintains constant awareness of the pool deck and ensures all safety procedures are followed.

Leadership

Effectively leads, supports, coaches, and holds instructors accountable.

Swimmer Progress

Accurately identifies swimmer strengths, weaknesses, progress, and readiness for advancement.

Pool Operations

Properly monitors pool conditions, chemistry, equipment, and operational procedures.

Attendance & Accountability

Ensures staff are present, punctual, prepared, and fulfilling their responsibilities.

Customer Experience

Consistently contributes to a positive, welcoming, and memorable Golden Experience for every family.

Teamwork

Works effectively with instructors, front-desk staff, management, and other team members.

Professionalism

Demonstrates appropriate conduct, communication, appearance, and leadership at all times.

Qualifications

• Previous experience as a swim instructor preferred.
• Strong understanding of swim instruction and swimmer progression.
• Demonstrated leadership ability.
• Strong communication and interpersonal skills.
• Ability to coach and provide constructive feedback to instructors.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to remain attentive and active for extended periods.
• Ability to respond appropriately to safety and emergency situations.
• CPR/AED and First Aid certification preferred or required according to company policy.
• Availability to work evenings, weekends, and other scheduled shifts as needed.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work in a warm and humid pool environment.
• Ability to enter the pool when necessary.
• Ability to assist swimmers when needed.
• Ability to respond quickly during emergency situations.
• Ability to lift, carry, or move pool-related equipment when required.
• Ability to maintain constant visual awareness of swimmers and instructors.

Core Responsibilities at a Glance

The Deck Supervisor is responsible for:

• Safety
• Instructor Leadership
• Swimmer Progress
• Pool Operations
• Pool Chemistry
• Attendance & Staffing
• Customer Service
• Team Accountability
• Cleanliness & Organization
• The Golden Experience

Position Purpose

The Deck Supervisor plays a critical role in maintaining safe, consistent, and high-quality pool operations while supporting instructors and creating an environment where swimmers can learn, grow, and have fun.

Above all, the Deck Supervisor is responsible for helping ensure that every swimmer, family, and team member experiences the Golden Experience from the moment they arrive until the moment they leave.

The Deck Supervisor works closely with and reports to the Pool Operations Manager and Wet Side Assistant General Manager, supporting both leaders in maintaining the highest standards of safety, instruction, operations, team performance, and customer experience.