Debt Collection Specialist (Purchased Paper) – No Weekends

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We are here to welcome, listen, engage, resolve and amaze.

We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring experienced debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. In this role, you will conduct high-volume outbound calls, perform skip tracing to locate consumers, negotiate settlements and payment arrangements, and manage your collection pipeline with timely follow-ups. Success requires maintaining full compliance with the FDCPA, FCRA, and applicable state regulations while delivering professional, solution-focused customer interactions that maximize account recovery.

We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

LOCATION:  1684 Woodlands Drive
Maumee, OH 43537

PAY: Base ($15–$20hr) + Aggressive Tiered Commission & Compliance Bonuses

BENEFITS:

Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! 

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

QUALIFICATIONS:

• Experience: Minimum 2 to 3 years of third-party collections experience, with at least 1 year specifically working purchased paper, dormant judgments, or salvage debt.
• Discipline: Proven track record of hitting target metrics in a work-from-home environment.
• Technical Literacy: Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms.
• Regulatory Knowledge: Must be able to accurately explain the "Mini-Miranda," understand how to handle disputes, and know how state-level SOL dictates what can and cannot be said regarding legal action.
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com