Clinical Administrative Assistant

Job Details: Job Location: Adult Campus Rollins - Atlanta, GA, Education Level: Bachelor Degree, Salary Range: Undisclosed, Job Category: Nonprofit - Social Services,

Administrative Assistant- Clinical Team

Position Summary

The Administrative Assistant plays a key role in supporting the daily operations of clinical programming. This position coordinates client and staff schedules, manages clinical group referrals and census, supports auditing and quality assurance processes, and provides direct clinical and operational coverage as needed. The Administrative Assistant works closely with clinical leadership and cross-functional departments to ensure continuity of care, efficient service delivery, and high-quality client experiences.

Key Responsibilities

Clinical Operations & Scheduling

Coordinate and maintain client and clinical staff schedules across treatment services.
Manage clinical group schedules, referrals, and group census to ensure appropriate client placement and optimal utilization.
Communicate schedule changes and updates to clinical staff and relevant departments.

Auditing & Quality Assurance

Conduct routine audits of clinical documentation, schedules, and program data to ensure accuracy and compliance.
Track and report group attendance, census, and utilization metrics.
Support accreditation, compliance, and internal quality improvement initiatives.

Cross-Department Collaboration

Provide cross-coverage and operational support to other departments as needed.
Collaborate with clinical leadership, residential, admissions, and administrative teams to support seamless client care.

Administrative & Special Projects

Complete special projects assigned by leadership, which may include process improvement, data tracking, or program development initiatives.
Assist with implementation of new workflows, systems, or clinical programming as needed.

Coverage & On-Call Support

Provide PRN coverage for the residential front desk, including client-facing support and administrative tasks.
Respond to emergent operational or clinical needs, including after-hours or urgent support when required.

Group & Clinical Support

May be required to lead assigned clinical groups in accordance with licensure, training, and program needs.
May be required to provide emergency coaching and clinical support as needed.
Assist with intake-related group referrals and transitions within the continuum of care.

Salary & Benefits:

Competitive salary commensurate with experience.

Benefits include:

9 paid organization-wide holidays
1 paid personal holiday
Accrued PTO
Medical, dental, and vision insurance plans
Employer match toward 403(b) retirement savings account for eligible employees
Employee assistance program for free or reduced financial counseling, mental health counseling, and other confidential professional assistance
As a 501(c) (3) nonprofit organization, Skyland Trail is a Public Service Loan Forgiveness (PSLF) qualified employer. Full-time employees may qualify for the federal student loan forgiveness program

Workplace Culture:

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 250+ employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity

Commitment to Community Health:

Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors. Skyland Trail recommends employees to be fully vaccinated for Covid-19 and to receive a CDC-approved influenza vaccination annually.

 
Qualifications: Qualifications

Required

Bachelor’s degree in behavioral health, psychology, social work, or related field (Master’s degree preferred).
Relevant experience in clinical coordination, healthcare operations, or behavioral health services.
Strong organizational and time-management skills with the ability to manage competing priorities.
Excellent communication skills, both written and verbal.
Ability to maintain confidentiality and work within HIPAA and ethical guidelines.

Preferred

Experience facilitating clinical groups.
Familiarity with EHR systems, scheduling platforms, and data tracking.
Experience working in residential or higher levels of care.

Skills & Competencies

Detail-oriented with strong follow-through
Collaborative and adaptable team player
Calm and effective in fast-paced or emergent situations
Strong problem-solving and critical-thinking skills
Client-centered and service-oriented approach