Day 2 Practice Management - Platform Engineer

Qualifications:

A minimum of 5 years of experience with the following:

• Proven experience administering and operating enterprise platforms (e.g., Gainsight, Salesforce, Amplitude, ServiceNow, Smartsheet, or equivalent); Gainsight Admin certification (L1/L2) strongly preferred.
• Demonstrated ability to architect automated workflows, CTA triggers, and governance frameworks that span multiple integrated systems and data sources.
• Strong UX/UI sensibility; experience designing and launching customer-facing or user-facing tools, portals, and dashboards with clear information architecture and brand alignment.
• Proficiency in data visualization and reporting (e.g., Power BI); ability to build executive-ready dashboards and QBR assets that combine operational analytics with visual storytelling.
• Experience developing enablement programs, training materials, and user communications that drive platform adoption at scale.

• Excellent oral and written communication, product demonstration, customer service, and presentation skills; comfortable training other teams and engaging senior stakeholders.

• Storytelling skills to share the why and how of what we do; ability to translate technical findings into clear,

  actionable insights for non-technical audiences.

• Intrinsically/self-motivated: must thrive in situations where given autonomy and responsibility to find solutions to problems with limited direction.

• High attention to detail; able to solve complex operational and systems challenges in a high-performance collaborative environment.

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) or equivalent design tools is a plus.

• Up to 25% of travel

Preferred Qualifications:

• Gainsight Certified Administrator (Level I and Level II) Certification

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $72,400.00 to $108,600.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected]. 

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Qualifications

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. 

Job Summary

World Wide Technology, Inc. has an opportunity for a Practice Management - Platform Engineer. In this role, you

will serve as the operational and technical backbone of the Managed Services Build Team, owning platform

governance, workflow architecture, and cross-functional enablement to drive adoption and program scalability.

You will collaborate with ATC engineers to develop and maintain labs that support the evolving OEM landscape of

Managed Services, while also leading structured programs that translate technical capabilities into business-

aligned outcomes. Rapid self-learning

Job Responsibilities

• Assists with platform operations for managed services tooling, including systems integration, workflow architecture, automation governance, and reporting infrastructure across SD-WAN, Route/Switch, Unified Communications, Data Center, and Cloud Platforms.
• Designs solutions that map to our automated workflows and CTA frameworks across integrated platforms (e.g., monitoring tools, ITSM systems, enterprise data sources) to surface real-time risk, lifecycle exposure, and operational opportunities.
• Become SME around all monitoring tooling used across the OEM landscape; provide technical guidance to engineers delivering services to customers.
• Build and manage structured practice programs with standardized workflows, executive reporting, documentation, and governance frameworks that replace manual processes with scalable, system- managed solutions.
• Work with ATC teams to build and maintain labs for OEMs Managed Services supports; research and distill new technology into demonstrations and training for the team.
• Develop and deliver enablement solutions for platform users, including AI-powered self-service resources, user guidance, feedback processes, and troubleshooting documentation to accelerate adoption.
• Lead rollout of new platform features and AI capabilities; design structured feedback collection and early- access testing programs (e.g., SPACE-model approach) to inform more deliberate feature deployment decisions.
• Facilitate platform user listening sessions to identify workflow friction; translate findings into process redesigns, updated training materials, and governance improvements.
• Coordinate and author cross-functional communications and newsletters delivering operational insights to technical and non-technical stakeholders across the organization.
• Speak and present to internal team audiences on platform capabilities, integration strategies, and monitoring approaches; at times, engage customers directly as a SME on OEM-specific solutions.
• Provide support for other areas of MS Build including Transition, Life-Cycle Management, Tactical Day-to-Day, Development and Integration.