Data Processing Coordinator

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Data Processing Coordinator supporting our National Development team. The location for this position is remote.

The coordinator maintains issue logs and process documentation, assists with routine monitoring, carries out approved data quality corrections, identifies recurring themes for escalation, and helps ensure that decisions, corrective actions, and outcomes are completed and documented. The role performs routine record-level and bulk data corrections in accordance with established procedures, approvals, and data-handling requirements.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Coordinates data quality intake and initial investigation by receiving concerns from business users, gathering examples, reviewing affected records, documenting the business impact, and determining whether the issue can be addressed through an established correction process or requires escalation.
• Executes approved data quality corrections by updating individual records, preparing and reviewing files for bulk updates, validating results after processing, and documenting completed changes in accordance with established approval, data-handling, and quality-control procedures.
• Monitors and documents data quality concerns by reviewing established reports, dashboards, exception lists, and issue logs; identifying recurring issues or trends; maintaining records of corrections and validation results; and escalating complex or systemic findings for further investigation.
• Supports data quality prevention and process improvement by maintaining procedures, job aids, knowledge articles, and user communications and by partnering with Reporting, BT, Training, and business stakeholders to document improvements that reduce recurring data quality issues.
• Coordinates cross-functional resolution of data quality issues by routing concerns to the appropriate Reporting, Business Technology, Training, or business partner and tracking ownership, decisions, action items, due dates, status, and resolution.

Qualifications

• High school diploma or equivalent. Coursework or training in business administration, information systems, data management, project coordination, or a related area is helpful but not required.
• Three (3) years of the following experience:
  • Administrative, project coordination, customer support, data entry, operations, fundraising, or related experience
  • Experience using Salesforce to enter, review, update or research constituent, fundraising, or campaign records
  • Experience supporting one or more of the American Heart Association’s core campaigns, including Heart Walk or Go Red for Women, with a working understanding of related fundraising processes and terminology
  • Strong organization and follow-through, including the ability to manage multiple open items, maintain accurate records, meet deadlines, and document completed work.
  • Experience accurately entering, reviewing, or correcting records in a CRM, database, spreadsheet, or other business system, with strong attention to detail and the ability to validate completed work
  • Clear written and verbal communication skills, including the ability to gather complete information, ask clarifying questions, document issues and decisions, and escalate concerns appropriately
  • Working knowledge of MS 365 tools, including Outlook, Teams, Word, and Excel functions such as sorting, filtering, pivot tables, vlookup, and reviewing structured data lists

Preferred Experience:

• Experience using Greater Giving, Luminate, Givergy, or MS Dynamics to review or support fundraising and event data
• Experience using E1 or Oracle in an American Heart Association business or fundraising environment
• Experience using Tableau to review dashboards/reports, monitor data, research discrepancies, or validate correction results
• Experience preparing structured files for bulk data updates, reviewing correction results, or supporting system testing and data validation

Compensation & Benefits

The expected pay range will be $50,000 to $58,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs;  eligibility for an incentive program is based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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