Data Operations Associate

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Data Operations Associate
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Donor Systems Manager 
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role
Classification: Nonexempt Full Time
Union Role? Yes 
Starting Salary Range: $30 - $31 per hour 

Summary: 
This role will be a key technical resource supporting The Trevor Project's donor systems and revenue channels. The Data Operations Associate is responsible for the health, integrity, and flow of fundraising data, primarily through maintaining data synchronization processes, developing reporting, and managing third-party integrations essential for revenue operations. This position ensures accurate and timely data is available to inform fundraising strategy and donor relations.

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Roles and Responsibilities:

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA)

• Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation.

• Be the main point of contact for data requests from the advancement team and channel leaders.

• Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.

• Handle duplicate merges, regular data updates and answering basic system questions. 

• Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows.  

• Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams.

• Work closely with revenue teams and marketing and content on all systems support. 

• Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards.

• Work, communicate, and collaborate effectively with others

• Demonstrate attention to detail and accuracy in all work

• Demonstrate a commitment to fostering and maintaining an environment of belonging

Minimum Qualifications:

•  Proficiency in:

  • Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).

  • Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation.

  • Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems.

  • Spoken and written English

• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

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Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

- Comprehensive health coverage, including plans that support various gender affirmation care needs

- Mental health resources, with access to virtual care and a variety of in and out of network options for support

- 403(b) retirement plan with a 3% employer match, vesting over three years

- Generous paid time off and company holidays to rest and recharge

- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. 

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.