DAI Help Desk Lead – Secret – Washington D.C.

DAI Help Desk Lead – Secret –
Washington, D.C. (Remote)

BizFirst is assisting our client with recruiting a highly
skilled and experienced DAI Help Desk Lead in Washington, D.C. (Remote). The
person in this position will provide daily supervision, direction, and guidance
to our contract personnel responsible for DAI remote-access user support and
training. The DAI Help Desk Lead will play a crucial role in organizing,
directing, and monitoring the work of qualified personnel, as well as
scheduling personnel rotations to ensure efficient and effective help desk
coverage and support operations. The ideal candidate will have a strong
background in supporting and managing large, complex financial management
systems, specifically within the DoD and utilizing DAI and Oracle Federal
Financials.

Responsibilities:

• Provide daily supervision, direction, and guidance
  to contract personnel responsible for remote-access user support and
  training.

• Organize, direct, and monitor the work of
  qualified personnel to ensure efficient and effective help desk coverage
  and support operations.

• Schedule personnel rotations to maintain
  appropriate staffing levels.

• Collaborate with cross-functional teams to resolve
  user issues and provide timely solutions.

• Develop and implement standard operating
  procedures (SOPs) for the help desk team.

• Conduct regular performance evaluations and
  provide feedback to the team members.

• Ensure compliance with service level agreements
  (SLAs) and key performance indicators (KPIs).

• Identify training needs and coordinate training
  sessions for help desk staff.

• Stay updated with the latest trends and
  technologies in help desk management and support.

 

 

 

Requirements:

• US Citizen,
  Secret Clearance.

• Minimum of
  three (3) years DoD experience supporting and managing large, complex DoD
  ERP/accounting systems utilizing DAI and Oracle Federal Financials.

• Minimum of
  three (3) years managing DAI Helpdesk Tier 1 technical and financial
  operations.

• Strong
  knowledge and experience with Oracle Federal Financials modules, including
  Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor,
  OBIEE, User Management (UMX), and Order to Cash.

• Excellent
  leadership and managerial skills with the ability to supervise and
  motivate a team effectively.

• Proven
  experience in providing remote-access user support and training.

• Ability to
  prioritize tasks and work under pressure in a fast-paced environment.

• Exceptional
  problem-solving and analytical abilities.

• Excellent
  verbal and written communication skills.

• Relevant certifications
  in Oracle ERP.

Benefits:

• Family Health
  Care (54% cost covered for the entire family)

• Family Dental
  (54% cost covered for the entire family)

• Family Vision
  (54% cost covered for the entire family)

• Flexible
  Spending Account

• Overutilization
  bonuses for Time and Materials (T&M) contracts

• Lifetime Event
  Bonuses (e.g., child, marriage)

• Profit-sharing
  arrangement for any work brought into the company

• Unlimited Leave
  with Approval

• 401k 100%
  employer match on first 4% invested

• $1,000 training
  budget

Job Type:

·        
Full-time, Permanent Position

·        
W2 preferred but 1099 considered

Work Authorization/ Clearance:

• US Citizen;
  Active Secret Clearance

Work Location:

·        
Washington, D.C. (Remote)