Cx Specialist I
Boost your chances before you apply.
Rural Telephone Service Company Inc
Oberlin, KS, US
Summary
The Customer Experience Specialist will promote and sell company products while assisting customers with billing, service orders, and account maintenance. They are responsible for resolving customer issues and ensuring high levels of satisfaction within a fast-paced environment.
Job Description
Join Our Team as a Customer Experience Specialist
Nex-Tech is seeking a motivated and customer-focused Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction.
This position is ideal for someone who enjoys helping customers, driving sales, and working in a fast-paced retail or office environment.
What You'll Do:
• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations
What You Bring:
• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations
Education & Experience:
Required: High school diploma or equivalent plus one year of customer service, sales, or related experience.
Why Nex-Tech?
• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities
Grow Your Career at Nex-Tech!
Build your career in customer experience while helping customers stay connected with the latest technology.
Nex-Tech is an equal opportunity provider and employer.
Rural Telephone Service Co., Inc., dba, Nex-Tech, is a Kansas cooperative and leader in the telecommunications industry since 1951. Nex-Tech provides a full line of voice and data services to residential, government, education and commercial clients. In addition to its Competitive Local Exchange Carrier (CLEC) services, Nex-Tech also provides a host of other servcies including long distance, VoIP, Internet, home security, and cable television. Nex-Tech prides itself on bringing affordable, state-of-the-art technologies to central and western Kansas.
Company size
1 employee
Industry
Telecommunications
Org type
Public Company
Rural Telephone Service Co., Inc., dba, Nex-Tech, is a Kansas cooperative and leader in the telecommunications industry since 1951. Nex-Tech provides a full line of voice and data services to residential, government, education and commercial clients. In addition to its Competitive Local Exchange Carrier (CLEC) services, Nex-Tech also provides a host of other servcies including long distance, VoIP, Internet, home security, and cable television. Nex-Tech prides itself on bringing affordable, state-of-the-art technologies to central and western Kansas.
Company size
1 employee
Industry
Telecommunications
Org type
Public Company
